Drybar – Coupons, Promo Codes & Special Offers (0)

As a mother's day gift, my husband bought me the expensive Buttercup. It broke (literally heard the piece break) in the middle of drying my hair in November. I had the hair dryer for 6 months. DryBar claims to have a 1 year product warranty. After a bunch of back and forth, they finally agreed to replace the broken dryer if I sent it in first. UPS shows they received my shipment on December 5th. Today (January 23) I received the WRONG product as a replacement. For a $200 hairdryer that could have been replaced by the store, but the store refused to swap it out, I have now waited almost 2 months and Got a curling iron instead of a hairdryer.... This company does not care about customers.

Beware of this company if you need to return an item. I would give Drybar ZERO stars if I could. Had to call them to start a return. Was told I would receive UPS return label within the hour. Never received it. Had to call back. Was told they could not find my account. (Its funny how they recognize you immediately by your phone number, they took my money and sent items, but now they cannot find my account.) Issue had to be escalated to a supervisor. Never received label again. Had to call back. Finally received my label two weeks later. I then shipped the item back. Another two weeks went by and still have not received my refund. Had to call them a 4th time, and again was told they couldn't find my account. They could see that the item was returned and they received it, but were having trouble processing a refund. They again had to escalate issue to supervisor. Days later called back again and was told issue was resolved and I should receive my money within 24-72 hours. Never received it. Called back again. Was told sorry, I should receive my refund within next two days. Again l have not received my refund. Had to call back again...I believe this is the 7th or 8th time I have had to call this company. I was told there was communication problems between their system and my credit card. (Again funny how they were able to immediately take my money with the card I provided, but now their system cannot communicate properly to provide a return). So they will issue a check to me for the refund and I should receive it in 10-15 BUSINESS days. They have had my money since November, the return product since December and, now on January 17, I still have to wait another two weeks for a refund. I will NEVER buy from Drybar again!!

Horrendous company. You have to contact them to get a return no for returns - their email address bounces back undelievered there is no return address on the web site and no other way of contacting - no phone number - no chat. Avoid at all costs

Nice place great staff

First, I have to admit I love the color and marketing of this brand. It's intuitive and a play on words. I mean "Dry" "Bar" really?? Brilliant! Now, do their products hold up to their packaging in taking a nod from OPI with truly clever names like "Deputy and "Sheriff" for hairspray? I have to say they do. May be a bit overpriced- but if the Living Proof, Sebastian, Tony & Guy (Tigi), were all our on the table- I'd head to the Dry Bar. The fragrance is excellent and your man will use it too without losing a hair of masculinity. :0)! P.S.I always read the fine print and they have a full 365 day warranty on their products, compounded by being carried by Ulta, Sephora, AND NORDSTROM?? You have a winner. Tip: Save your money on the brush that looks like a wet brush. It pretty much is with a softer handle. But it's so damn cute. I had to get it.