The Cover Guy – Cashback, Rebates & Rewards

We live in New England which means extreme winters. We bought a deluxe hot tub cover from the cover guy in 2021. We use our hot tub year round. Our cover was awesome for 4 years. It is not holding the heat as well as it was 4 yrs ago but is still in excellent shape. I just ordered a new cover today 2025 hoping to get 4 yrs out of this one as well. I see a lot of people had negative reviews but we have been very satisfied with our cover guy covers.

I ordered a cover for my 2008 Hot Springs Sovereign. It came damaged due to the fault of the shipping company and not the fault of the Cover Guy. I sent Tony at the Cover Guy pictures of the damage and pictures of the box. He handled it quickly and I received a completely new cover sans damage in a couple weeks. Great service and a great cover. The Weathershield fabric is great too coming from a vinyl cover before.

First off, looking at reviews for covers on many big name cover companies on the web, you will find a magnitude of people bashing companies. Some may be better than others indeed. But I also firmly believe people come to expect too much from foam, and other materials that obviously will break down in weather, and that are abused. That being said, my review is based on my initial short term experience so far with The Cover Guy. I ordered my "standard" cover on 10-12-2024, and I received it 10-28-2024. I was super impressed with the turn around & delivery time. 10/10. I had read plenty of bad reviews, and not just from The Cover Guy, on horrible timing. Many were during the "pandemic", which I think must be taken with some grain of salt, due to the many constraints and issues that were going on in the world. It wasn't a great time for almost anybody. The "standard" cover itself was just what I was looking for. Fairly priced, light weight, and looks great! even came with clips & screws!. And the fit, with the dimensions I provided them, came out absolutely perfect! My hot tub is under cover, so it will not see the direct weather thankfully. But I would say as a warning to others, I would not recommend a standard cover to someone who's tub is exposed to the elements 24/7/365, it is not going to hold up. It is a light-duty cover. But for my needs, this cover is perfect! I obviously have not owned this cover long, so time will tell how it holds up long term. Thank you Cover Guy! Great experience from Oregon.

Order was placed easily, gave exact measurements, arrived quickly and in excellent condition, very nice cover. Fair price. Very happy.

Interesting to read the reviews regarding warranty and the vinyl stitching issues. I experienced both but the response from Cover Guy was completely different. They immediately sent me a new cover at zero cost after viewing photos of a 1” area of vinyl stitching that tore out. Maybe they are turning things around! My cover was less than a year old.