Telstra Australia – Cashback, Rebates & Rewards

I really want to say for employee name DEBBIE who did great work on phone to get my store phone working. She is amazing worker, once again Debbie Thanks you so much

How to keep customers Customer Service - 'George' ID D971898 Quite a few issues to resolve - George went 'above and beyond' in resolving all issues. Thank you. Past experiences over many year with Telstra have been very poor. I hope this positive experience will be sustained by Telstra's systems, processes and employee engagement.

I recently tried to activate a iphone 6 with a new sim and transfer my old number to that. After many hours filling out online process get to the end Telstra advise not possible message us do that get to end of process telstra person states they cant do it phone 1322 or go to shop. Go to shop told to book appointment try that next available in 2 weeks. Phone 1322 wait 1 hr on hold then line cut off. This has laa wasted around 5 hrs of my time to do what Telstar clearly states on their prepaid sim cards they sell. They are not providing the advertised product you are paying for. It is a disgrace and should be penalised by ASIC

Excellent customer service (when you can speak to someone that you can actually understand). One thing that would enhance the customer service experience would be if they adhered to the Australian practice of not calling after 8pm at night (not as happened at 9.06pm) and not calling at all on a Sunday (especially at 7am!)

I ordered à Telstra Plus reward which could not be delivered because the address on the parcel was incomplete. The parcel was sent back to Telstra who credited the points back to my account. I contacted Telstra online via the app and received a very impressive service from the staff member who kindly offered to purchase the item on my behalf and send it to my correct address in order to avoid any further delivery problems. Well done Telstra and thank you again to that person.