SPIRIT – Cashback, Rebates & Rewards

The management and employees at the Martinsburg, WV store were so amazing in helping me find and purchase what I needed. The store looked amazing as well! I have recommended to everyone I know to go and shop at this location only just because of how friendly and helpful the management and staff were, especially the Assistant Manager Matt and Store Manager Susan. I have been to the other locations and this one is by far the best one EVER!!! 5 ⭐ 's!!!!Keep up the awesome job guys!!!!

I think it’s sooo important to not just review companies when things go wrong, but to also acknowledge when a company gets it right and offers great customer care! I love Spirit Halloween and the annual trek there to look at all the Halloween goodies. However, their website has *a lot* of really great stuff that you can’t get in the stores! Everyone knows most of the bagged costumes Spirit and other stores sell aren’t very high quality, but their sweatshirts, tees, cross body bags, press-on nails, and many decor items are fantastic. I recently placed an order and received the package within just a couple of days; unfortunately, one of the items was incorrect (was supposed to be a sweatshirt and was sent a prop knife instead). The customer service team member I spoke with was very friendly and super responsive, and I was immediately shipped out the correct item. You can DM them on twitter or instagram, use the live chat feature on their site, or call their customer service number to get help. I really appreciate how quickly my issue was corrected! I love Spirit and can’t wait for Halloween 🎃

Never order any decorations or costumes but I always order their exclusive funko's and never had a problem with shipping or receiving my products. The only gripe I have is that the way you package your products is total ass cheeks. A blind monkey with no hands can package my product better. It's not that hard to use bubble wrap.

I don't see why people give this hate. Go to party city and half of the stuff is on the floor. The day before halloween i didn't have a costume, I went to 2 stores and they all were run poorly. When I went to spirit Halloween that night there was nice line of people waiting to get in. The line took about 15 minutes to get through, and when you went in the store, there was still some stuff left to choose from. I had a great time.

A while back i got a Pennywise balloon lamp statue and it was surprisingly better quality than expected. Since i knew that it was a plastic piece i was expecting something more in line of a walmart Halloween aisle toy. But after seeing it in person it does make for a great display piece. Its clearly designed more for Halloween decorations but it also works as a nice tribute to the IT franchise. Overall its a fun piece, the price is slightly high but the detail, size and the fact that it comes with its own batteries more than makes up for it. The item was also packaged very well.