Southern Phone – Cashback, Rebates & Rewards

Internet drop outs and i am on 100mpbs and running at lower than 20mpbs, internet constantly drops out. Always an issue with southern phone. so slow netflix stops and starts at random all the time. I have run speed tests at different times and same results. Crap service.

Applied for a prepaid SIM. Cancelled it within a couple of days as I no longer needed it. Southern Phone Company kept taking money even though I notified them MULTIPLE times BY PHONE AND IN WRITING. Cancelled debits. Now this is on my credit file because they kept trying to take money. Word of warning to you the consumer - do not ever use this company because it's Hotel California. You cannot leave. Ever.

I like the work of this company very much. Because:- They work very seriously and deliver the work on time. I like this very much. Good luck with your journey.  thank you

My bill after fttp update was over charged $199 and numerous times contacting regarding this matter and having 1 hour wait times told me it will be rectified They have done nothing to fix this. I have made a complaint on their complaint form twice now they give you A ticket number and say a case manager will contact you and to date no one has even bothered to get in touch. I joined southern phone because their web site said their based in Australia and call centres are australian NOT TRUE Since AGL takeover they still advertise australian base but all enquires are answered by Indians very hard to understand leads me to think they use oversea call centres. I've just updated to FTTP and have to stay with Southernphone for 12months or pay a diconnect fee of $220 Southern phone customer service is so bad I am leaving and gladly pay the fee its that bad. They keep telling my billing will be fixed and everytime its not how this company is allowed to operate by the ACCC is criminal on their part.

3 years of huge effort to resolve their blatant overcharging me over $500 for goods and services never provided. Had to resolve issue through TIO and ACCC, 5 months ongoing. Still waiting for refund, Southern Phone still failing to comply with consumer laws. Shamelessly fraudulent and criminal company.