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I found them very helpful when setting up Spaces II reverb which is a great plugin for use with my piano studio. Thanks.

People who give this company a bad rating and compare it to Native Instruments should better stop making music. I called the company twice for something I did wrong with the files and within a day a worker fixed ALL my files with teamviewer and organises all files in a very nice way. Also the best quality of sounds for movie making business. It is no wonder ALL major people in the money making industry use Sounds Online and the company keeps growing. Haters will always be there. They usually want it all and but do not wish to pay the money for it. Pffff then get NI and stop these complaints because you do not realise what wonderfull gear they got. I earned more then 50 times the amount I paid for all East West stuff I got ...

After many many years, I've just recently finally upgraded from the Kompakt EWQLSO Silver edition to the platinum edition. I've always loved this library, and it's nice to have the complete version of it. I've spent thousands and thousands of dollars over the years on orchestral instruments, and EWQLSO just has that sound I like, and it's so simple to use right out of the box. I've also tried their composer cloud service several times and enjoyed trying out their other products. You get a lot of good and useful instruments for a great price. Beside EWQLSO, some of the other products that I also like include their pianos, symphonic choirs, and their Hollywood orchestra. There are others that I like as well, but these are my highlights. The problem I had that kept me from upgrading EWQLSO and continuing to use their composing cloud service was the Play engine. It would not work well at all no matter what computer I used it on including high-end systems. However, all of the problems that I was experiencing with Play have been resolved with the release of the Opus engine which works flawlessly. EastWest's customer service is also great. Whenever I had a question or a problem, I got my answers and solutions within hours. Excellent customer service. Anyways, I'm a pretty happy and satisfied EastWest customer, and I'll be looking forward to purchasing more products from them in the future. Symphonic Choirs and their pianos are already on my list.

Not normally one to defend a company or organisation, but wanted to relay my experience with this company as I can categorically say I have never had customer service so incredibly good. I have meant to post this for a while, and I can see a few people here have had negative experiences with this company, in regard of their subscription model. I am not one of those. I subscribe to their Composer Cloud product, and, the product itself is incredible. Their are enough reviews online saying how great it is, and they are entirely accurate, so I won't say much more about that, for fear of wasting your time. Suffice to say, it's a great product at an amazing price. Read the subscription info before purchase, and make sure you can commit. You will not be disappointed by the quality or versatility of the product. Support is efficient, courteous and timely. I wanted to relate a brief story about their customer support ethic: When I was but a youngster, without exaggeration, some time just about 2007-2008, I purchased the physical DVD media of the Symphonic Orchestra Platinum edition. DVD, for the kids reading this, is what us old boys used to buy our media on... (it came after CDs, and cassettes/vinyl-ask any boomer about it). It worked flawlessly for years. Great sounds. I was a happy camper. Following a relocation, over a decade later, the sample data on my hard drive corrupted which would have meant a reinstall from DVD. Only... the DVD had been damaged in the move, and it looked a lot like I was going to be out of luck. Just to be clear, at this point, I was absolutely sure I was going to have to repurchase the whole thing as a new version. Damaged DVD over a decade after initial purchase? Didn't seem like an unreasonable thing to have to do, all things considered! I fired off a quick email to this company to see if they could ease the pain of upgrading. This is where I was legitimately stunned by the response. Not only did they explain they could help, free of any charge, they literally did it all for me. After installing some remote software, they accessed my computer, rebuilt all my file structures, fixed all the corrupted samples and made sure everything was working. This took about 2 days to do, given both their availability and my own, but it was all done over the net, with me watching a person based in the US (I am UK based) literally rebuild my system in front of me, so it worked flawlessly. To be clear: at this point I wasn't a subscriber to any of their services. I wasn't even a recent customer. They had the courtesy, professionalism and commitment to help me out, even though the software I had purchased from them was OVER A DECADE OLD. Perhaps I am easily impressed. I think though, I am not. This however, was simply the best, most supportive, most attentive customer service I have ever experienced. Can you imagine going into a shop with a TV you had purchased well over ten years ago, explaining it had broken, and the company happily spending two days fixing it for you, for no charge?! I would be amazed if you ever had service like that, and, I was amazed too! As a result of this, I have subscribed to their product, and will continue to do so. The sounds, the support, the sheer effort this company goes through in every sphere of their business, deserves to be applauded! Great stuff!

East-West is one of the best VST with amazing libraries for those who want to compose hyper-realist orchestras, cinematic, and much more. You can also modify the instrument sounds with amazing native effects such as the Homicide and a pre/mix from the classic SSL. After using East-West for one year and Spitfire for 2 years. I must say the two are the high-end in terms of orchestral libraries. they just have different positions in the market but both are monsters. In terms of Vst, I use it on windows, I5 7th generation, 16GB ram DDR4, with SSD for the vst and a 4TB HDD for the libraries. and I never had any issues in terms of bugs or etc and I use more than 100 tracks with instrument articulations. The only thing I say that could be better is the download speed from the EW installation center, I have 200MB with internet cable but my EW download speed is 800kb. And in terms of Company, I must say it is one of the best companies I've ever worked. Any issue I had they helped me. one time I was overcharged. and while I was thinking about how to write a mail to the customer support, the refund was already made with a mail asking apologies. So my feedback is an absolute 5 stars!