Snuggy UK – Cashback, Rebates & Rewards

I ordered 2 dog coats and when they turned up they were too big. I got in touch with customer services and they arranged for an exchange straight away which was sent out the next day.

Provided a replacement for an incorrectly ordered Christmas present and one now very happy granddaughter.

This review is 2 years overdue! One of the most helpful, friendly and considerate customer service I have experienced online. (And when I say one of, I can count the amount on one hand it’s that rare). The experience was completely positive. I purchased a large item in 2022 that just didn’t work for our space, then reached out to customer service where I encountered Linda who was the most lovely helpful rep ever. She went above and beyond to help out with arranging a suitable return for me due to physical limitations that otherwise couldn’t have been done, all without being asked to do so by me. So Linda I’m not sure if you’re still working there, but thank you for showcasing actions speak louder than words with accessibility + equality, I’m sorry it took me so long to leave a review! Based on that experience alone I think Snuggy is a great place to buy from as when it comes to purchasing online, I think customer service/communication is the most important thing for a business (for me anyway!). Thank you again :)

Fabulous quality product for myself and my pooches. I will be buying much more..

Great communication throughout, received in time and great product.