SpaceMask – Cashback, Rebates & Rewards

I purchased 6 masks 9/2/2021but I never received my order.I emailed them but they claimed they can’t find my order and that’s it .my credit card was charged that same day almost immediately after I placed the order .I tried calling their support phone number .No one answered and no one care to return your message.I have spent $95 and they just took your money. This is a really horrible way of conducting business. Don't t buy anything from them !!! SHAME ON YOU SPACE MASK !!!!

They stole my money. I added a 3pk to my cart, and added a 6pk later on because they had a discount on it, and before i could go to my cart to delete it they charged me for both. I didnt even confirm the purchase. I called their number and sent an email and no response. Stay away from these thieves.

It’s true that receiving the masks in the mail takes a bit of time, but it’s a pandemic and there is a huge increase in shipping especially as the holidays near. My experience with everyone I have interacted with has been very accommodating and polite. The masks are far superior to anything else I have tried. It’s an excellent product and if [as another post claimed] “the large size didn’t cover your face” consider an extra large if available? It’s worth it.

I spent the last 2 weeks pretty pissed off with this company. I came here with all intentions of just dogging them out about my order. But I tried to give them the benefit of the doubt since I loved my first masks. so they have this 50% off discount and I thought I ordered large but I received a 6 pack of small instead. At first they didn't respond to any emails I sent and I thought for sure they got me this time but then I saw I had the wrong email address. just in case for anyone that has trouble I reached them almost immediately at support@shopspacemask Their customer service manager Jessica emailed me proof that the mistake was on my side. So I went back and checked the email I got when I placed the order and she was right. I read the return policy and saw there was a fee to return and I told her I saw the policy but I asked if there was anything she can do. She showed empathy and understanding and approved an exchange. I did have to pay the $5.95 shipping fee, which was totally fair. It was my mistake and I take all fault for that. I got my new masks about 4 days ago and I couldn't be happier. I don't spend most of my time adjusting it like I had to with the medical paper ones you get from the hospital. I cycle 10 miles daily and it never makes me overly hot, it's comfy and I can breathe easily and it's not ugly. I'm happy how things were handled and I'll be back.

This is a nice face mask however I ordered the wrong size, small adult, and it dies not stay on when I talk. Make sure you order the right size-confusing considering different manufacturers sizes. Not returnable! So be careful.