Seattle Coffee Gear – Cashback, Rebates & Rewards
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Seattle Coffee Gear Retailer Rating
Last Seattle Coffee Gear Reviews from Trustpilot
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Horrible service....Fedex still has not delivered the package(15 days) and SCG has not lifted a finger to resolve the situation. I will never do business with these people ever again. I write about this to warn others.
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very difficult company to do business with is they're very polite when you order experience machine but is soon they don with the sale they don't like to assist you with problem or complain, and worst part if your shipment got lost bad luck for you because they don't car,i will never buy anything even with a discount,
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I ordered the diletta mio. Got email few days later saying they are out of stock and won't be in until 3 months so I called and asked the lady if they can just send a different one which was a hundred dollars more and see if they can price match it since they didn't list the last machine as out of stock and wasting my time. She refused outright with a bad attitude and said that it was listed as back order on the website which was a lie. I was staring at the website, as she was talking and there is no note of it saying that. I ended up buying the breville oracle off of williams Somona website.
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I have bought 3 machines from SCG over 10 years - two Jura and a Saeco. The first Jura was a refurb and was totally amazing, but superautomatic espresso technology kept advancing, so I bought the Saeco for milk drink automation. The Saeco never worked right, pouring more coffee into the drip tray than into the cup. Saeco wouldn't support it because it was a special SCG serial number (what!?), so I sold it and bought the most amazing Jura E8. Back to the bait and switch. I signed up for SCG's texts and every week I got a new one with a sale on superautomatic espresso machines. However, even though the Jura and Breville machines I was interested in were displayed on the sale page, the "terms and conditions" of every sale exempted those two brands from the sale. What!? After several go-arounds with customer service, I finally got the sale price on the E8 -- and what an amazing machine it is. Customer service was apologetic, but someone needs to let marketing know to NOT display sale machines that are not part of the sale.
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I had a bad experience with the customer service of this store. Despite emailing four times and waiting for a promised follow-up call from Edgar, I never received a response. Their phone line had long wait times of at least 10 minutes. The website's purchasing process was also confusing, leading to my package being sent to the wrong address. Despite contacting them on the same day of the order, they were unable to assist me in resolving the issue and did not take responsibility. I recommend avoiding this store for online purchases.
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