Schoolhouse – Cashback, Rebates & Rewards

As others have noted, steer clear of this company due to their poor quality products and garbage customer service. I ordered a duvet cover on a Black Friday sale (around 30% off). I put the cover on after it arrived and the stitching around the zipper immediately split. I contacted their customer support and (after some back and forth) they offered to send me a replacement. I sent the cover back and waited. Nearly a month later I was informed that Schoolhouse would NOT be replacing the duvet cover and issued a refund. Instead they said they would give me 10% off a future order - significantly less than what I had on my original order and basically the same discount you can get for signing up for their mailing list. When I pushed back on this, I was told there was nothing they could do. Seems like they realize they can’t stand behind their products and won’t put the effort into making things right with their customers. I will not be ordering anything else from Schoolhouse in the future. Hopefully you won’t either

Do not order from this company. I canceled an order. They emailed saying the order was cancelled. Then they charged me. Then they said I got the merchandise - which I didn't. They do not give a number for customer service. They only communicate via email by bots. I asked my credit card company to hold the charge. Schoolhouse responded by telling me two times that they could not help me unless I dropped the chargeback. This company is a scam. I hope I save others the aggravation and that this awful company goes out of business.

I have been a huge fan of this company for years, purchasing MANY items for my home, and was very excited to place a large order on Black Friday sales. The rug I had my eye on was “on sale” so I purchased it, on sale for $974, down from their “original” price of $1,039. I went to their site a few days ago and saw that the price for the same rug was $699 (regular price, not even sale price). I reached out to them inquiring about a price match, as that is an extreme price change. Honestly I’d be fine if they said they couldn’t do a full price match but could do something for me. But they just said “no” there’s nothing they will do. Insane! It’s a $300 difference! It’s highway robbery! I guess they just make up prices to suit them - who knows what the price actually should be. Quite alarming - and terrible transparency to the customer. I’ll be returning the item, which means they’ll lose even more money. Too bad for them.

Though the item is stated as “in-stock and ready to ship” the company has yet to process the shipment. They have taken payment for over $1500 in cabinet hardware that was purchased yet nothing has been sent for over a month wait. Customer service keeps giving me the runaround saying they are “looking into the issue” or they “are delayed in their processing”. Something doesn’t seem right with this company.

This is a fake company. Nothing is in stock. Shipping times are infinite. No customer service. Do not purchase anything from this company.