SAXX Underwear CA – Cashback, Rebates & Rewards

Product is incredible, even if it is expensive. No denying it. Their customer service on the other hand, is arguably the worst I've experienced in my entire life. Despite having thrown literally two grand at product over the past 4 years or so, they take zero responsibility for lost and retrieved shipping, and zero support service (I did have one gentleman, one time, try to help me but it was beyond his control - if you read this, thanks whoever you are for the efforts!). Despite the efforts I took to recover a wrongful delivery by Saxx (I physically attended and waited at the address they shipped it to for 3 hours - at their recommendation - after watching the delivery tracker). After I retrieved the package (which was already opened by the stranger living at this place), I notified them and asked if they could at least consider providing me a store credit for the inconvenience; a customer should not be told to travel to someone else's house to pick up a package that the company was told they shipped to the wrong location. Their reply? "No. You got the package as far as we are concerned you haven't suffered any losses". Upon advising them of my long history of purchasing from them, they offered me a 25% off coupon over X dollars spent which expired in two weeks. A reminder I could have told them that the package went missing and to refund me, which would have been done. In lieu I acted honestly and was swiftly brushed aside.For reference, better deals are offered all the time by email from them. When I tried to review my purchase through their follow up emails directly and advise customer service of the experience I had, the 1 & 2 star buttons curiously do not work; only 3-5. How convenient. Won't ever buy their product again - Lulu Lemon is an adequate replacement, I assure you all. Again, great product, garbage customer service. Happy to never buy from them again.

These are expensive pants, no question. I wore a pair every day whilst rowing across the Atlantic (couldn’t afford a second pair). 3 years later they are just starting to show some wear.

I ordered more than 2 weeks ago. My order still not fulfilled. But they made it up to everybody. They just didn't say sorry but send gift cards. I know where I will buy all my underwear in the future!!

I bought their boxers 4 times and they are quality made. I bought for me first but then I showed it to my family members and got them some too. However, they billed me wrongfully the shipping one time and I talked with the customer service and they refunded me.

Service was quick and items came as pictured. You can even set up text updates which is nice because you know when to go check your post box without needing to keep checking emails.