Sandals – Cashback, Rebates & Rewards

We absolutely love Sandals MoBay. It's like coming home every year. The resort has undergone some renovations over the last few years and there are still more to come where it is looking a little dated. It may not be everyone's cup of tea but we come back for the people. The staff are always friendly and we make more friends there every year. Some of the staff there we have seen since we started visiting there 20 years ago. Our butlers, Carlene and Palmer, are the best and always make our trip as carefree and enjoyable as possible. Always going the extra mile to ensure we are well taken care of. The bar staff at the beach bar are also fantastic. A big shout out this year to Peta-Gay and Bright from the beach bar. They work so hard delivering drinks in, extreme heat, along the beach and constantly made sure we were taken care of and well looked after. Superstars. We're already booking for next year!

We wrote to sandals with a long list of complaints after staying with them for our honeymoon. The service and standard of this hotel is shocking. I urge anyone looking to book with Sandals to reconsider. This was our honeymoon which we saved extremely hard for and we have left with bad and upsetting memories. I will list due to the limit on words, - Dangerous Activities / Boat trips. - Rooms not cleaned or replenished - Rooms tied and dated / shower flooded the room - Staff incredibly rude and unhelpful - Stolen property from our room - Recent shark attack. Made aware by another guest - No paddleboarding or snorkeling as advertised - Private island not private as advertised - No gas in beer / Drinks not offered at meals - Staff more interested in talking to each other / Refused to serve us at bars - Pools freezing cold and unable to use - Beach covered in seaweed (They cleaned the first day and didn't bother the rest of the week - Drugs offered to us by staff - Dive team didn't answer basic safety questions and just shrugged off answer. High? - No hot water in rooms - Trips cancelled last minute. Money held onto and then told it would be a month before we got a refund - Not 5 star - A la carte restaurants waiting around for hours before being seated. Food overcooked The list goes on... The response we received was the offer of 20,000 worth of sandals points which equates to $200 and a non disclosure agreement... says it all.

We're normally independent travellers and this was a 'quickie' and booked 7 nights through virgin holidays to SANDALS BARBADOS. We've stopped in some of the best resorts in the world and we were very pleased by our time at SANDALS. Speaking of our own experience (solely our own) we had a great time. The STAFF were beyond excellent... a credit to the company. They carried the Barbadian vibe throughout. The FOOD was generally very good, at times superb. One pool was closed during our time there, but there was plenty more with Royal Barbados facilities also fully available to us ( as well as restaurants etc ) The accommodation was comfortable and fine. Maybe lacked some a little seating space in the room ( we just booked the lowest room because it was so late) but the bed, bathroom etc were very well appointed. Activities wise, there's plenty and lots on offer. Even though it was all inclusive, nobody seemed to be riotously drunk or obnoxious , which gives a general vibe of the clientele... We don't drink so we tend to observe a little more. Checkout day ... little more communication would help for us first timers, but since we flew late (10pm) we effectively got an extra day of everything and full use of the resorts. We'd go back for certain.

Sandals MoBay is like coming home. I've been going there on and off for 19 years now. And this trip was just as amazing as all the others. A big shout out to our butlers Carlene and Palmer. They really do make the holiday special. Also, Roslyn on the front desk is amazing and very efficient, sometimes dealing with 2 phone calls answered and your enquiry all at the same time and still your enquiry is dealt with quickly. Not forgetting Damer and Ackeem at the beach bar. Both superstars and very attentive and ensuring your drinks are always topped up. Penultimately, Desmond the waiter at Soys. Only been there for a week but dealt with us as professionally as if he'd been doing the job for 10 years. Good job young man. Finally, Christopher the assistant manager. Always on hand for any little problem which is dealt with promptly and efficiently. Amazing trip and already booked for next year. Highly recommended.

We stayed for 10 days at Ochi Rios Jamaica and had a dream holiday. Everything was top notch, every single thing was thought of and we were treated like family. We stayed in a one bedroom butler poolside villa, our butlers were amazing. Suzie and chavaughne made our holiday magical. Our favourite person in the whole hotel was Ramees from the Southern table restaurant. He treated us like royalty and is an asset to Sandals. If your going to Jamaica stay here you'll not regret it.