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There is no doubt that the volunteers at Samaritans have saved me. I am so grateful for all they do. I spoke to someone called Alex last night and he provided everything that I needed. It was okay for me to just cry and take my time. It was the first time, possibly ever, that I have felt listened to and genuinely understood. More often than not, when I have spoken to mental health professionals, it’s clear that the advice they are giving is only being said because ‘it’s protocol’. However with Samaritans, especially Alex, I believed everything that was being said, no script, no guidelines, just honesty. I needed hope and a reason to get through the night and try again, and that’s exactly what I got. Thank you

Amazing!! I spoke to an amazing person called Bob, he honestly touched my heart and helped so much. Had such a good conversation that we were both so sad to go. These guys are lifesavers! Thank you so much <3

Always been there for me when I've been struggling or in crisis. Even got to see one for a face to face chat at their office in Sunderland, which was an invaluable help. Thank you, Samaritans and keep 'fighting the good fight!. To anyone out there who've despaired and hit rock bottom - keep on going, never give up, you are all worthwhile. I want to put an arm round all of you.

So helpful if you need someone to listen. I have used Samaritans twice in my life, today I spoke to a man whom I wish I had asked his name, he spoke to me for over half and hour and listened to everything I said, refered back to things I told him about and mainly I just felt listened to which I barley feel out in the world. I’ve reached out for help in many places but Samaritans is the best place I’ve got help from ever. The guy today helped me so so so much, just by taking to me and listening and the fact that I have no expectations from a stranger made it much less overwhelming than reaching out to other places. I genuinely appreciate this helpline so much because I know I’m never really alone, even when it feels like it. A stranger having such compassion towards my situation is extremely beneficial especially when you can’t even reach out to those closest to you. I know my problems aren’t fixed but I know I’m a lot stronger than I feel thanks to the man I spoke to today and I can’t thank him enough, If you don’t get through to someone helpful then call again. There is someone on the end of the line that cares.

I just spoke to a chap named Chris. He was incredible! I went from feeling hopeless to feeling like I was bossing my life! I have had a particularly hard life. I am at the moment losing my Mum. It is a shock, as at Christmas she was full of life! You have no idea what a difference speaking to The Samaritans has made. I know that not everyone you speak is like this. But Chris has made such a difference to my outlook you wouldn't believe. Thank you so much Chris! ❤️