Safecastle.com – Cashback, Rebates & Rewards

A case of 24 cans of Red Feather Butter was recently ordered for my long term emergency supply. They arrived in a timely manner but 12 of the cans were damaged. A couple had severe pointed dents into the rims, most had dents just under the rims pulling the can's sides away from the seals. I checked with a couple of extension officers and a local master canner ( who came to my home and looked at the cans), all 3 concurred that the cans were damaged and not trustworthy, much less for long term storage. I was offered $70 reimbursement for the 12 damaged cans. Safecastle charges more than that for 6 cans, plus my yearly membership. As I have no refrigeration nor freezer space in which to now store these damaged cans, I rejected this refund suggesting that they might at least replace 6 cans. Also that I would share (advertise) the damaged cans with my prepper group who have never heard of Safecastle nor Red Feather Butter. And that I would consider reordering an additional 6 cans in the future, IF the replacement cans could arrive undamaged. By the way, I have opened a can and the butter is very good and indeed creamy!! I told Safecastle that I realized that the damage was not their fault, but that it was not mine either. I also told them that It's my observation that Red Feather did not package these cans for shipment and suggested that future cans have a thin piece of cardboard between the cans, similar to beverage cans I was simply told that my $70 refund was on the way. I cancelled my yearly membership. I've heard nothing more. That's the sum of it. I'm very disappointed!! My suggestion, DO NOT order a quantity of this product, nor any other heavy product from Safecastle. It's not the first damaged product I have received from them, but they have usually made it reasonably good. Last Note: It was my understanding that the butter was good for some time (and I know that it would normally be so) but the Use Buy date is 01/11/25, less that 1 year from my order date. I asked about this and received no response.

Orders always delivered quickly! Packed really well. Thanks