Rent A Car FR – Cashback, Rebates & Rewards

I was gonna write a bad review. Mainly because I had an issue with getting a refund. All was resolved in the end as these things can take a few days to transpire. I tried to change the date on my booking however the button on the website for that was showing an error. So since the booking was past the full refund 48hour window. I was not getting my money back, so I taught. So I called customer support and spoke to a guy called John. He had an Indian accent. He was very patient and professional. He advised he couldn't give a refund as their system wouldn't allow it. So he recommended I create a new booking so he could issue the refund for the original amount. Then I could cancel the later booking. I did that. I have received all the money I spend. And I am grateful for that. When I booked the second time on such short notice, I got the Citroën C1 for €67 for a day. So if you're on a shoestring budget. I do recommend these guys. The website is easy to use. Plenty of follow up emails. Online Chat is fast and live. Customer support are top notch. Since I never drove the car I can't give a 5 star. However, as promised. This review is dedicated to the customer support team. Especially to John for his amazing service.

Après m'être assuré de la disponibilité du type de véhicule que je souhaitais louer, l'opération en magasin s'est déroulée parfaitement comme je le souhaitais.

Gestion parfaite - appel en amont pour vérifier que la caution puisse être récupérée - aller simple avec kilométrage illimité - camion facile d’utilisation - clim - voyage facile - départ depuis l’agence de Cavaillon dans le 84 (agent sur place très compétente, aimable et compréhensive) - retour a l’agence de Chilly Mazarin (91) avec un agent moins compétent qui a + dépensé son énergie à essayer de trouver le moindre prétexte pour piocher dans la caution, quitte à nous reprocher (avec un humour inintéressant et mal placé) le choc sur un rétro viseur déjà signalé à l’état des lieux sur Cavaillon. Quand on a tapé 7h de route en camion, ce genre d’humour est inintéressant surtout lorsqu’on attend qu’il prenne toutes ses photos du camion avec nous sous la pluie. Pour le reste, expérience parfaite et abordable.

rented family car. 7 seater. 5 days. St. Jean Bordeaux branch (France). 550 EUR : this is much cheaper than all the big rental companies in the area. added: 2nd driver, 300$ reduced excess, 1500 KM, modifications anytime. They spoke english+french. email communication was great ( service-clientele at rentacar.fr) with 1-2 hours response time . at counter they pre-authorized my CC with 1500 EUR. check-in was smooth. Everything is digitized and mobile so you get a set of photos and documents (before and after rental ) directly to your email immediately. office look is outdated but who cares... car was new and clean. no issues . I see they also offer commercial vans. only downside: office is not open 24/7

Prix raisonnable, réactivité, efficacité, disponibilité et courtoisie. C’est la 2eme fois que j’ai recours a Rent A Car et c’est toujours un plaisir. Mille mercis à Sandrine pour son professionnalisme (accueil, conseil, flexibilité) et sa gentillesse.