Red Coach – Cashback, Rebates & Rewards

The ride was smooth the whole way up and, we arrived on time at every stop! Even early at some.We also had a clean bathroom, and internet the whole time, and the price for the seat is extremely cheap and the price is worth it!

The driver is very personable, kind, and communicate very well...the bus is clean and super comfy can't say enuf about the pleasure in conversation with the driver Victor....

If anyone would like an honest review of the service, it is average. You get about what you pay for. Rated 4 (would rate 3.5 if I could but I'll round up to offset all the 1 stars) stars for a cheap price and relatively reliable service. It'll get you there, though it's not as "luxury" as it describes and the promotional videos are a bit misleading. Better than a greyhound I suppose! More detailed review: First of all, there was a hurricane approaching during my departure date so I had to reschedule the trip (for free!) by calling their line a couple times. That was a bit frustrating because they only seem to have a couple people at the call center and it sometimes takes a while to get with a person and they automatically hang up after a certain amount of time without connecting to a person so you have to call back. They were helpful when you could get a chance to speak with them though. Due to the cancellation, I first tried to book a trip for the next day and I chose business class (they let me upgrade for free) which was later in the day. This trip got canceled for some reason, but the economy bus on that same day but early in the morning was not canceled so I switched to that, and that's the trip I got. A bit frustrating, but it got sorted out in the end. Tampa is the first stop on the route from Tampa to Miami on the economy bus, and the bus was there a bit early. It got delayed along the way and got to Miami about an hour late, however. The check-in process seems very lax, since the driver barely glanced at the ticket before letting people board. The luggage rack above the seats is very small and can only really fit a computer case or maybe a small duffel bag. My backpack could not fit on the rack, but it fit by my feet although it reduced my leg room. The economy bus is a little cramped and not the most comfortable, but for only about $20 I'd say it was worth it. It wasn't super uncomfortable but it definitely wasn't a comfy ride and the seats were not super clean but it didn't bother me too much. I'd say it was a pretty unremarkable ride but not terribly bad. The wifi didn't really work so I wouldn't rely on that if you have work to do. The charging outlets worked and so did the A/C, although my window was broken and slightly ajar so it was a bit warm and loud (and leaked on me a little when it rained). My luggage got there okay (I suggest tying a ribbon with contact info around the handle so nobody accidentally takes it) and in one piece and so did I. On the trip back, the only option was a business class bus but since I booked early, it was not too expensive. Same deal with the driver being lax with checking tickets (this one only checked the seat number and tried to look at the wrong ticket at first!) and the luggage rack being small, though the leg room was much better so my backpack being there was not an issue. The bus arrived on time and got to Tampa on time (though it is not the last stop on that route). This bus was definitely a lot more comfortable, as there is more leg room and the seats recline further. I did not test the wifi on this bus, but I would assume that it might still be unreliable. The A/C and power outlets worked on this bus as well. Luggage got there okay. Again, pretty unremarkable ride but not unpleasant. Overall, I'd say the bus is worth the price. It's not the fanciest but it'll get you there (sometimes a bit late) for a cheap fare and luggage is free (two carry-on and two checked). I'd ride again, but I have sent an email about the inconveniences I experienced and I hope to hear back from RedCoach soon. I will update if/when they reply. Hope this helps :) UPDATE: Customer service has replied and they gave me a $15 voucher for the troubles I experienced. Much appreciated!

Comfy large reclining chairs, clean bathroom, snacks provided, on the Red Coach business class. Friendly driver. Bus was 30 minutes late due to storm and torrential rain. Overall though a good experience.

Today was my 3rd or 4th time using Red coach bus and was very impressed. The lady( sorry I can’t remember her name) who was driving Houston-Richardson of 3:30-8:40pm was so Professional! She gave all her heart! Good customer service, arrived early at the pickup station, engaged in communication, and helped by pushing suitcases for easy offloading. Her passion for job speaks louder than words, keep it up lady!