Raleigh – Coupons, Promo Codes & Special Offers (0)

Spoke to Gemma today Wonderful experience very helpful Patient and understanding about my defective fold up bike EV2 Worth more than 5 stars

I have owned a Raleigh Airlite 100 (2014) special edition road bike for some years now and it has never let me down. I've used it to commute, and do 30 to 40 mile day rides. More recently I bought a Raleigh Grand Pioneer Tour. I ordered this on a Sunday, received confirmation in the evening, an email stating it had been dispatched the next day, and on the Tuesday had a phone call from the dealer saying they had built the bike and it was waiting for me to pick up. So that order took just three days. I have had a few trips out on the bike and so far all good. The Raleigh Pioneer Grand is very comfortable and gear changing precise. In the summer I'll put it through some long days of cycling, but I'll keep it served regularly by my bike mechanic.

First of all I needed a bike, something light and all terrain. Been looking for a awhile and came across Raleigh had heard of the brand but not seen there bikes. I paid £250 on an online sale. The bike looked good in the pictures. Wasn't expecting a quick delivery as I read they ready make the bikes with just the pedals to add. Heard nothing for 7 days. Still not worried as I expect them to be busy. After little over a week I get an email letting me know my order has been accepted and my bike will be built and sent to my delivery address. Over the last couple of days I did start to wonder if something was wrong. Out of the blue today a courier knocked on my door and delivered the biggest box I've ever seen. My daughter absolutely loved it. Unfortunately my kitchen doesn't accommodate such a large box I had to cut in to little pieces to fit in ever so small bin. Not what I was expecting after a 12 hour shift. It was fun non the less putting her inside. Over all I checked all the nuts and bolts. Adjusted the seat and handle bars. Absolutely love the handy tools. Thought I would have to go rummaging through my shed. Bike looks amazing and great quality. My first experience is 5⭐

Purchased a Pioneer Trail bike for my son back in January, and it's gorgeous. Had a very good purchase and delivery to my local store experience. Using Klarna to pay for and so very happy. It feels so comfortable to ride! and we've taken it out a handful of times. (He's still getting used to biking again). Anyway! Had some issues with the pedals cracking, and one breaking, as well as a handle bar plug coming out. I got on to their customer services and I was dealt with by a Gemma, who was absolutely brilliant in helping me and sorting out the issue. I had new pedals and Bike handles less than two days later. Incredibly quick resolution. I think that's what really makes a good company. If there's an issue, they resolve it and are happy to. Which these guys are! So thank you Gemma, and Raleigh! Beautiful bike and great customer service. (I loved the bike so much I went out and got myself a slightly older second hand Raleigh, and they really are such comfortable and high performing bikes!)

I didn’t research the company when buying my bike as I trusted the brand. After I ordered the bike I came across the negatives reviews here and wondered if I had made the right decision to buy direct. I really didn’t have to worry, ordered bike on Saturday, delivered a week on the following Monday.packaged really well, nothing missing. Beautiful bike and a dream to ride, Raleigh Willow. Only lost a star because customer email did not include the tracking number in the shipping email and they did not respond to my request for it. Plus bike had a flat tyre.