PrettyLittleThing – Cashback, Rebates & Rewards

I had an issue with getting a confirmation email for my order. After which I immediately contacted customer care via email and I was replied to almost immediately. Caitlin was a star, she helped me quickly and realised that I misspelled my email name. Thanks Caitlin for your fast response and assistance I love plt

I messaged about a faulty item and within two hours Lance had resolved the problem and issued me a refund straight away! Great customer service!

I had a faulty item, I messaged PLT through Apple I message. Cidrex got back to me within seconds and sent me a new item at no cost. I didn’t even need to send the faulty item back. She was great to work with, and responds quickly!

Yasmin was really nice and helpful, she replied straight away to give me the information I needed it and it helped me. thank you

Great experience and was helped by a lady called Marivic. She made exchanging my item super easy and stress free so would definitely use this site again! Thankyou for your help!