Pine Media Broadband – Cashback, Rebates & Rewards

Great prices and the wifi is very reliable. Even though our set up wasn’t smooth sailing and we encountered a few problems, the staff were great and super helpful, and they resolved everything very quickly

Pine Media have an excellent customer service team. From the initial chat to order their service, to my renewal today, they've been friendly and helpful at all times. When I needed an extra hub device to boost WiFi signals around my home, one of their engineers was able drop it iff for me the very next day! I've only had a single outage in two years, and their issue tracking system made it simple to find out what the problem was, what they were doing about it, and how long it was likely to take to resolve, making it really easy to manage expectations at work as a fully remote employee. All this for superb prices make it a no-brainer for me to stay with them and recommend them to you!

My son is due to start University soon and making sure he had proper WiFi was critical. We had some concerns following poorly worded emails so I rang the customer service team. They took the time to go through the process and answer all my 500 questions! I now feel confident my son is in good hands. 5 star service.

My property already had the wiring installed so all I needed was to plug in the router and the ethernet cable and within a few minutes, everything was set up. Customer support was kind and helpful which is always a big plus. I also liked that the contracts can be either 1, 12, or 24 months as many other companies offer quite inconvenient 18-month contracts. Overall, I have been using it for a few days now and have no complaints.

Jack was super understanding when we were in a frustrating predicament of not having wifi for more than a week. We want to support a local business and help them thrive. They are a lovely bunch at Pine Media and have excellent customer service. Whenever we have had an issue it has been dealt with fast. Fingers crossed the issue is solved fast now...