Peter Hahn – Cashback, Rebates & Rewards

I'm devastated that Peter Hahn is no longer trading in the UK. I have bought the majority of my clothes from them for a number of years and now don't know where i can find alternative plus size garments. my only complaint was that sometimes refunds took a few weeks but it was not really a problem as I loved the clothes and customer service was always excellent. I can@t believe that all these complaints are genuine or perhaps you are not receiving reviews from your many satisfied customers. I wonder if it will ever be possible for Peter Hahn to trade in the UK again. I HOPE SO

Searched for a long time for a mens winter wool jacket. Found one on Peter Hahn (Lodenfrey); quite expensive but looked good. Ordered 21st December, arrived 10th January. I thought this was pretty good, given the time of year, and within the delivery timescales provided in their T & Cs. Jacket arrived and was well packaged.

I ordered 2 pairs of trousers on 19 Aug 23. They didn’t arrive, so I requested a refund in October. It is now 19 November and no refund despite several phone calls to customer service. Very disappointing service.

I ordered a pair of Gabor women's moccasins then I read the negative reviews and wished I hadn't placed my order. I thought about cancelling the order and I'm really pleased I didn't! The shoes arrived within 2 weeks of ordering and they're really lovely, perfect sizing (I am a 4.5 UK, it's not always easy to get half sizes) and I hadn't been able to find the shoes elsewhere. Very pleased with my purchase, the only reason I haven't given it a 5* rating was because it did take 2 weeks, but I guess it's just because we're so usd to receiving goods within a week now.

Follow up from my previous reviews. I have now received the full refund. I now believe the problem was initially caused by a major IT upgrade, time will tell. One thing that hasn’t changed is quality of their products, my wife will still buy from them.