People Tree – Cashback, Rebates & Rewards

Awful customer service, unfortunately the dress I bought didn’t quite fit so I sent it back promptly the day after receiving it. After about 10 days I hadn’t heard anything on wether they had received my return or when a refund would be processed. I emailed about 3 or 4 times, tried to ring the phone lines that are now non existent due to ‘covid’ I also tried to message via social media about my return. I finally received a response via email explaining that they were having staffing issues but yet nothing explaining if they had received my return or when a refund would be processed after again sending 3 or 4 emails multiple days apart they finally said they had processed a refund. Suprise suprise refund still hasn’t arrived in my bank so I contacted yet again and they showed me proof of refund to someone who has a completely different first name to me but has the same surname for a wrong amount. After emailing back and saying they had the wrong person I got a strongly worded email saying it was my fault that the refund hasn’t been processed correctly as I threatened them to go to social media, I read back through my dozen emails to them to check and alas I hadn’t made any sort of threats whatsoever the only mention of social media was that ‘I tried to contact customer services via social media’ Not only has the process of getting a refund been lengthily and time consuming the communication and false accusations and allegations from customer service and they way they have spoken to me have been disgusting and upsetting.

I really like the ethics and concept of this company: stylish clothes made by correctly paid workers. BUT their sizing for any kind of curve really doesn't work. It also takes a really long time to get a refund. I've gone through the process a couple of times now and it just doesn't work.

No confirmation of receipt, no refund within 3 weeks of receipt of return ( to dutch EU mainland returns center). No response via email. Such a shame! I Live the company and the products which I purchase and enjoy for macht years. Butter this is inacceptable

I returned items in April of this year and I still haven't received a refund of nearly 300.00. Apparently, they are not contactable by phone and email responses take 2/3 days. Not acceptable and hardly 'customer service'. They blame covid for the inability to provide proper customer service, but this excuse is wearing a bit thin now. I really wouldn't order from this company.

Recently bought some women's underwear from them and another vendor as looking for sustainable options, unfortunately the people tree pants were an odd cut - slightly tight in some places, uncomfortable to wear with not very soft fabric and i would return except for no returns policy on underwear - so £30 down the drain. The other vendor's (Boody) pants were by contrast soft fabric, very comfortable fit and also sustainable.