PAYNTR – Cashback, Rebates & Rewards

Purchased some £80 Payntr bowling boots and the metal clip holding the strap has completely broken. The are refusing to replace the clip or provide a refund or replacement. Disgraceful.

Owned 2 pairs of Payntr cricket spikes. First pair lasted a season and a bit before the tabs for the laces rip off. Emailed about this issue but they were not forth coming with any advice only that that type of spike had been discontinued (kinda admitting it was a bad design?) Bought another pair that wouldn't have that issue and within 10 games the sole had detached, again emailed them they said their was nothing they could do as the 6 month warranty was up. No discount offered and generally unhelpful customer service. I have and still do advice other players not to buy this brand. Also 6month warranty for a game that can only be played for 6 months of the year so buying them near the end of the season means the warranty is pointless.

Went to Bunkered live and purchased a pair of golf shoes from their stand. Got home and discovered one of the shoes to be faulty. Really poor quality leather upper. Marked and damaged. 48 hours following 2 emails and a message on their website and they haven't even acknowledged me. Shocking customer service, no phone number and completely unresponsive. 14/3/2023 - Issue is resolved and shoes have been replaced. Getting in touch was the biggest headache and once I was able to do that they were indeed very helpful in getting me a new pair. Still wouldn't regard them as easy to get in touch with, but once I did then everything resolved.

Bought a size 9 Payntr 225 bowling shoe. They didn't fit so I requested a swap to a bigger size. Was advised that there was no stock of 9.5 / 10 as these were in a discontinued range. Following the process of the return, I was advised that I would not be given a refund because there were scuff marks on the shoes. They have never been worn / spikes still in original packet, and shoes were returned in original packaging. The scuff on the heel was present when I opened the shoes, suggesting that they were either damaged in transit getting to me or resent out from a previous return. I assumed this was a factor of them being in the sale and stock that had been around for a long time, therefore the sale price reflected the imperfections. However as this does not affect the performance, and that they were not the right size for me to wear, I returned expecting a full refund. After explaining this to Payntr, no alternative was offered, and I am now left with a spike that I have paid £90 for but cannot wear. Beware ordering if you're not sure on your size.

I have bought bodyline 265 shoes from their website I have played nearly 10 games with those from may 2022. I noticed that the sole is coming apart from the body of the shoe from toe area. I emailed them with the pictures of the faulty( poor manufacturing) shoes and they come back to me with the reply that nothing they can do apart from 15% off towards new shoes. I would never recommend this brand to anyone. Poor build quality, a cricket shoe should last At least season or 2 when you paying this kind of high prices. I am playing cricket from 15 years and had few different brand shoes in past. My mistake to give chance to something new and here are the results. order number: WEB11018