Particula – Cashback, Rebates & Rewards

DON’T BUY!!! I bought 2 boards, one of them faulty on delivery, 3 month already they are promising to send me a board and nothing! Communication is the worst! Most terrible service! It was meant to be a birthday present for my son.

I have bought a samrt chess board a few eeks ago and the product shipped. But the company didn't send me the invoice so I could not take the product from custom service. How could it be difficult sending me the invoice? How a company could be so incompetent?

I bought a GoCube smart cube (that connects to the phone via bluetooth) a while ago, to track my speedcubing progress. After a year and several thousands solves, the app lost all my stats. Obviously I can't trust the app anymore that it won't loose my progress going forward so I asked for a refund under EU Directive 2019/771 (that means electronics need to have at least two years of warranty) but was basically refused by support saying it was not a hardware issue. To be fair, the hardware of the cube is alright. But since it's marketed as a "smart" device, I still strongly believe the capabilities enabled by the software are an essential part of the offering and the makers should be responsible for it as well.

Je me suis fait avoir en achetant sur le site officiel où les prix sont affichés en euros, avec la sélection du pays d’achat. Tout laisse à penser que les frais sont inclus depuis la page d’achat. Il faut aller dans les conditions générales pour se rendre compte que non. Avec 34€ de frais de douane & TVA à payer à Fedex pour mes 3 GoCube, c’est tout de suite beaucoup moins intéressant.