Parks Project – Cashback, Rebates & Rewards

We were skeptical at first because we had received an email saying our shipping would be delayed and then we saw all of the reviews on this website. We did receive our National Parks Wonderland Puzzle today, however, after placing our order on Dec. 9th. The puzzle looks beautiful, but it is a gift so we haven't opened it yet. I would take a picture but I don't see how to add that to this review. It looks just like the picture from which we ordered it on the Parks Project website.

I too am waiting for my order from Parks Project, having placed mine 12/6. I just wanted to write this in response to a few Karen reviews on here calling them shady. They are actually a legit company and do donate a ton of money and volunteer hours to the National Parks. Yes it is inconvenient and sucks to have placed orders intended as Christmas gifts not arrive in time. But, there is still time to find gifts, or to print out a picture of the item and wrap it up, with an explanation to the receiver that is was delayed but on the way. Most of us would still be appreciative and understand. However it’s always dicey ordering from these small companies just a few weeks before Christmas and hoping they arrive in time. ESP with knowing how shipping companies also have delays this time of year. I placed my orders with my fingers crossed it will make it. Out of three orders made the same week, only one will be sure to arrive on time. They did send out emails to everyone and posted on their Instagram of the issues they unexpectedly faced. They are a small team of 26 people. They seem truly sorry and have owned up to this, stating they will learn from the hard lesson. This isn’t Amazon or Walmart. I am also having issues with these companies too tho. In a time where a good amount of us have turned to online shopping, these kinds of delays are to be expected. It’s not fair to try to ruin a business or sway people away from shopping these legitimate smaller businesses, especially one who is doing so much good and giving back, and who only has 26 employees, over something like unexpected delays and processing issues. Things happen and we all have to know that by now. If this company was a scam, REI, Active Threads, Urban Outfitters, etc etc wouldn’t be carrying their products. Even tho 2 of my orders intended as gifts won’t be making it, I still will be happy to spend my money with this business. I’ll happily support them due to their mission and the positive things they are doing.

I am giving 2 stars relative to four transactions I’ve had with this company. The first was ordering a pair of sweatpants over a year ago, where my usual size (M) was entirely too small. I reached out, and had no problems exchanging them for XL (!!) which fit perfectly. My next transaction, and transaction #4 were flawless, with the items being of good quality (if expensive). However, my third transaction supersedes the others: in November 2022 I ordered another pair of sweatpants since I loved the others so much and they had gone on sale. Checking against their size chart (which showed size XL to coincide with my usual size M measurements) I ordered XL. Shipping was slow, but they finally arrived the first week of December, 2022... only this time they are entirely too big for me. I’ve been reaching out to the company: two times last week, three so far this week, both via email and various and sundry “contact us” venues they have on their website (which is a little confusing; which one will work?). In all cases I’ve received auto-emails confirming my reaching out, but absolutely nothing else even though said email (and the places to reach out) said they would get to me within 2-3 business days. After reading reviews here, I am starting to doubt whether or not I’ll be able to exchange the item or not. Thus although the quality of the items I’ve gotten is really good, my rating is for the absolutely horrible customer service they suddenly have. I’m going to keep trying to contact them, however. UPDATE, 12/28/22: OK, LOL, about two or so days after I had sent in this review, I received a more personal email from Parks Project. I was able to resolve the issues I was having trying to make a return online via my order on their website. I did send back the “XL” (measurements given in their size chart being those corresponding to size “M”) and took a gamble on size M. My exchange arrived yesterday, not bad considering the time of year and Winter Storm Elliott which was wreaking havoc across the USA. The mediums fit PERFECTLY. (Just like my prior pair in size XL, in fact!). I am updating the stars from 2 to 4, as my issue WAS resolved (albeit somewhat tardily) and the merchandise is, as always, superb. I am withholding the 5th star due to their somewhat misleading/screwy size chart. Please: if anyone at Parks Project is reading this ADDRESS THAT ISSUE so the chart reflects true sizing (or at least true ADULT sizing; I’m wondering if the size mixup I encountered with my first pair was due to them being youth sized instead of adult? It wasn’t mentioned anywhere!). The 5th star is also being withheld as it did take longer than stated on their website for them to reach out to me and help resolve this issue. BUT be that as it may, I will still purchase from them. (I gifted my daughters some of their fuzzy socks for Christmas, which were an immediate hit!)

So impressed with the customer service! I received only part of my order so I emailed them and they responded right away, fixed the problem right away, and gave me a $15 credit for my trouble. So nice!

My daughter gave me a beautiful tee shirt for Christmas from Parks Project. I went online to the site and bought another tee and a coffee pot and cups for camping. The quality of products is excellent. Prices benefit national parks and I am happy to pay more for the joy the parks have brought all my life and continue to bring through camping. The American Prairie Bison tee is very soft and high quality. They sent a complimentary envelope with 2 compostable trash bags and a pair of very nice gloves to do volunteer clean up at the next park I visit. I am a patron now!! Thanks, Park Project.