Outdoor Tech – Cashback, Rebates & Rewards

Purchased the headset for my giro helmet and they arrived faulty but after a few days seem to be acting better so took them to Austria but they were still faulty. The company do not advertise the 30 warranty in the UK and they have taken every option to duct responsiblty on the issue even though the fault existed at manufacturer so they should not have passed QC. I always judge a company by how the react to issue over getting a faulty product and I would describe them as unethical with how they have ducted responsibility and a scam as you paid them money and get nothing. Please stay clear of this company

Ordered 2 pairs of Chips 3.0 on Dec 3rd being absolutely sure to get them in time for Christmas. Received order shipment confirmation, but never received the order. When contacted the company they told me that there was a glitch in fulfilment and that e-mail with shipment confirmation is sent "automatically". Shame on me, I thought automatically means automatically once order has departed, but for this company "automatically" means 3 days after the order regardless whether it's shipped or not. No delivery, just a refund and suggestion to buy anew with a nice 30% price increase as cherry on the top. Beware.

Beyond awful service. They won’t honor there warranty when product is faulty after 6 Weeks. Their head if CS should never be allowed to talk to customers. Incredibly rude and patronising. Shame because I’m sure if their products work they’d be great