Origins UK – Cashback, Rebates & Rewards

Made an online purchase recently during the promotional period to enjoy the exclusive full-sized gift (worths £42) which was not sent and I was not notified. When contacting the customer service, the team advised that the gift was out of stock hence not sent. Will send another full-sized product instead. The replacement sent was a travel size product, worths less than 20% of the value of the original gift. When contacting the customer service again, the team didn’t acknowledge my concerns, unfortunately. In summary, my concerns are: - when the supplier became aware the gift was no longer available; no notification was sent to customer to offer alternative options prior to sending out the order, it just sent the order out without any explanation. - when contacting the customer service, it was agreed to send a full-sized replacement but a travel-sized product at less than 20% of the value of the original gift was sent. - when contacting the customer service again to try and resolve the above concerns internally. I feel that my concerns were totally ignored. It has been a series of very disappointing encounters.

Have loved Origins products in the past. Haven't used them in years but was looking forward to using my favourite A Perfect World cream again. Same as everyone else, fell for an offer which included a free gift - order arrived without the free gift and customer service say they have now run out - despite still advertising the offer on their website. What a shame. Whole order now being returned and will not order from them again in future as this is clearly not a one off.

Very pleased with my purchase. I ordered the brighten, firm and hydrate gift set on the 16th Dec for my son for Christmas. I picked standard delivery so wasn't sure it would arrive in time which would be my own fault. It arrived today 21st Dec and it is in a very strong box, no damages and absolutely beautifully presented inside with the 4 free gifts I picked. 😀 I'm glad I ignored the bad reviews because people are always quick to complain and I have done this myself, but I always try and put a positive review when it's warranted. Once my son has used the products I will add another review.

We really like Origins products. Speedy delivery and some fantastic free gifts sent that we look forward to using!

Clear user friendly website. Excellent products carefully packaged. Swift, efficient tracking and delivery. Ordered on 30th August, arrived 2nd September.