ONKYO DE – Cashback, Rebates & Rewards

Everything good, perfect service.

For about 8 years or so, I have had very good use of my Onkyo HTR 591. Sometime recently the remote got to where it would not control the volume. Everything else worked, but the volume control. I tried all the reset info in the book but was not able to resolve it. I called Onkyo Customer Service and reached a nice lady named Shirley. She had me go through some of the same steps that I had already done and then a couple that I had not tried. Still no success in getting it to work. She concluded that the remote needed repair and then offered to get it repaired. I asked about a replacement instead and she looked up the replacement to determine if it was available. She then gave me two options on how to order it. One through email and the other via the Onkyo website. She recommended that the direct method thru the website would be less likely to get delayed. She waited on the phone while I tried to get the part listing to come up and we tried typing the model info in several ways but it would not come up. I then thought of trying a different browser other than Firefox. When I tried thru Microsoft Edge, it came up. I then proceeded with the order. All through this time she was patient, helpful and friendly. I asked her about the warranty on the new remote and she went to find that info. She came back again with the information and was nice and helpful about it. I do hope that some other customer service personnel read this and consider that providing a little helpful and friendly service is all that people want and as Shirley has so well demonstrated, it is not too hard to do. Thank you Shirley.

Incredible sound. Superb. Everyone loves coming here and listening to crisp melodic techno. Flabbergasted as to the bad reviews on here.. Maybe you were unlucky? Or I was lucky? QEither way.. 10/10

I have a HT-S5100 Home theatre system which is quite old now. A kid messed up the remote control and I could not get it to work no matter what I tried. I called Onkyo Tech Support and a nice young man helped me. We tried many things and it would not work. Then he explained and waited while I reset the remote with batteries out. Replaced the batteries and VOILA....IT WORKS AGAIN !! I am very grateful to Onkyo for helping and supporting this older product. Most companies would not have done this. THANK YOU ONKYO!!

I have a couple of years old Onkyo TX 8050. It stopped working (no sound, both speakers and headphones). After visiting Onkyo support website, I found that my receiver is covered under extended warranty. In a few steps I started the claim and, in a few days, I received the empty box from Fedex to ship the receiver to their repair center. All I had to do is to drop of the box to the closest Fedex. I got it back in 10 days and it works like a charm. BTW, shipping charges were covered by Onkyo as well. Well done Onkyo, you got yourself a customer for life. Dan from Vancouver