OneSimCard – Cashback, Rebates & Rewards

Many thanks to Jino for outstanding customer service and help

A bit of trouble activating - my own lack of experience - I did not include the oo before the number to use to confirm activation. Called the help number & spoke with Brian - quickly sorted me out

Thank you to the customer service folks David and Andrew - good information and details on what is the correct sim card for my trip. Thanks also for expediting shipping. Well done OneSimCard.

After several fruitless days of emails back and forth to different OneSim support folks to get my voice calls working, it was Gino who very patiently did extensive trouble shooting and discovered the solution - now I can call out and receive calls using the 1SIM Voip app. And he clearly explained how to use either the Internet or SIM data, and how to set up my Samsung to minimize background data costs from all the other apps. Being able to speak with him on my landline while he was troubleshooting was key.

After an exhaustive month or so on a OneSim Help Desk Ticket trying to determine why my VOIP app did not work on an Android phone, I congratulate the help team for putting up with me. It is not that I don’t like OneSim; I do and have used it for over ten years with great success. When tech things go wrong, I suspect I am not alone in becoming a poor-me bore and a nuisance. Although One Sim did not actually solve my problem, they spent endless time with me trying many solutions. In the end, changing the modem/router in the house had OneSim’s VOIP app working perfectly. In an age where so much of customer service is robotic at best and non-existence at worst, it is great to know that OneSim has real people to keep customers happy and up to tech speed. Thanks guys.