Oak and Fort – Cashback, Rebates & Rewards

Bad return policy and poor quality for the price. I like their aesthetics, but the quality is quite bad, especially for the price. I bought an item on sale and tried to return it due to quality and it was rejected; final sale items are not marked clearly. It might be worth it if you really like the style. But it was my first and last purchase here.

I personally don't go through the customer service online but do browse for potential purchases. Yes, the website needs extreme support and a better flowing system. DO go to a physical location and I recommend it highly. All purchases I've made in-store has been great but they can work on their refund policy.

I ordered online. I received an email on April 2, 2023 advising “Your order isn’t ready yet. We will send you another email once your order is ready for pickup.” On April 12, 2023, I received an email that read “We have been informed by our Metrotown Team that your items set for in-store pickup at this location were not picked up. At this time, we have gone ahead and cancelled these items in your order.” They what? Cancelled my order?!?! I never even received an email advising that my order was ready for pick up! I was still waiting!! On the same day April 12, 2033, I emailed O+F & advised them of this. No response. I followed up on April 18, 2023. Still no response to date. Their customer service is awful! I emailed their support line. I’m No longer shopping there because it’s obvious they don’t care about retention of customers. I sent another email on May 10, 2023 telling tysm that they have terrible customer service.

I generally like the brand and their clothes. However, their in-store customer service is terrible. A couple of days ago I went to a store here in Ottawa to return few items from my online order. Today I checked my bank statement and noticed that instead of refund they actually charged me. I called the stored at 9:45am seeking some assistance and a shop assistant told me (without giving any apology for their mistake) that I have to come in in person to deal with this and then she proceeded to tell me that next time I call I should make sure to do so during their opening hours which start at 10am. I was shocked with her unnecessary response. Perhaps, they should do their job right so I don't have to call at all. So disappointing.

I have to add to some of the mixed reviews... Lovely aesthetic but extremely overpriced - you're better off waiting for the next sale. Quality is a hit or miss, but I've been content with the quality of the items I've received so far. READ THE RETURN POLICY CLEARLY. Items on sale are not always marked as final sale, but any product with a 30% or more discount is automatically final sale and cannot be exchanged or returned. Shopping on their site can be difficult too because it's not always an accurate representation of in-store stock.