Naunce UK – Cashback, Rebates & Rewards

No version compatible with GNU/Linux OS ? :-/ ( Dragon Naturally Speaking-software)

I ordered a headset from Nuance on March 10th 2023. By 20th April 2023 - still no sign of the item being delivered. Endless emails to Nuance produce nothing more than "we will investigate" responses. I'm now reporting the company to the Trading Standards Authority in the UK to get them labelled as a 'scam,/fraud. Also to Visa. I can of course get a full refund from my credit card company but anyone paying by debit card is likely at minimum to find they are loaning this company money for months on end (they may well be in financial trouble) or worse losing everything when the company goes into liquidation, which can't be far off if they act like this all the time. They are basically a high risk company to deal with and should be AVOIDED AT ALL TIMES.

The Product; Dragon Naturally Speaking V15 Pro is a good product though far less accurate if you do not speak with a US accent. However, its the company you have to deal with Nuance that are a nightmare to deal with. Normally I hate hearing of a big company buying out small ones as its almost a given that quality and customer care will dive. However, I cannot imagine how it could get worse but so far, MS have not managed to make it any better. Everything is done to make simple things more difficult. Want to load a minor update to your program you spent loads of money on so you can deal with the world? Other companies you just click the "check for update" then click the yes please and its done. NOT Nuance. You have to go through about 5 different webpages, you have to go and find your original license key, give them all your personal details again just to load a tiny update! Its just representative of dealing with this PITA company. There is no viable alternative for disabled people so we will have to continue to deal with them. If there were Nuance would have gone out of business years ago.

Do not trust this company, they do not refund the defective products (such as their PowerMic) they continually produce and do not respond to complaints.

I recently had to have my PC repaired and lost several programs including Dragon Home which I use for my work as a translator. I tried to redownload it but got the message that too long had past since purchase (2 years). I rang customer services and was sent a link which did not work. Rang them again the following day and was sent a different link which also did not work. I then spent half an hour on the phone to another advisor who was unable to help and fobbed me off. I have just written a formal letter of complaint. And it's not the first time I have had problems, last time I ended up repurchasing the product, it's not acceptable. Do not use this company if you can help it.