Laughland – Cashback, Rebates & Rewards

My subscription portal on Laughland’s website showed no active subscriptions (which I should’ve known was a huge red flag) so I reached out to customer service via email on April 30th to make sure my subscription was cancelled. I received written confirmation that it was cancelled, yet I was charged on June 12th for a refill that I did not authorize. When I emailed customer service (got the same agent as I did in April), they refused to refund me. Each time I replied they wrote a boilerplate response that they cancelled my subscription account as if it were the first time. But it was same account that was cancelled back in April. I only had the one account. After I said I’d file a dispute with my credit card they offered a 50% refund but it’s unacceptable. I can’t believe they’re doing business like this. It feels so shady to me. Definitely a “buyer beware” situation. At this point I’m afraid I might have to cancel my credit card to trust that any future unauthorized charges are stopped.