Grande Communications – Coupons, Promo Codes & Special Offers (0)

Grande was good when I first got it, but rapidly went down hill as time went on, massive increase in price for no reason with Internet quality/stability degradation. DO NOT GET GRANDE.

Astound/MyGrande is the absolute worst internet company I have ever had the displeasure of dealing with, but unfortunately we have been stuck with them because they made a deal with the apartment complex forcing anyone who wants internet to have to use them. The salespeople are dishonest about pricing and if you ever need Customer Service you will be on hold for 30 min to and hour trying to reach someone, who after wasting a good deal of your time with say everything is fixed now on your bill. And a week later, you find that nothing has changed and you have to call back and start over again. Example, my mother is retired and on a budget and they offered her TV service saying it would be one price, then 3 months later the bill increased to a level she could not afford, so we had to cancel the service. Over the past two months, I have literally had to call in 6 times for the same billing issue, each time taking over 45min-1 hour. If you have other options for internet, then take them!

The local Odessa salesman was making "cold calls" and one of the numbers he called was my 13 year old daughters and when she didn't answer his 3 calls in 2 minutes he decided to leave her a text that stated 'You didn't have to hang up on me. I'm just trying to help and do my job, that's all. You could have at least heard me out. I could have saved you some money with a better deal and yo decide if you wanted to or not. Pretty simple. Have a blessed day!" It didn't take long for me to find out his name and when I called customer service to address this unprofessional "sales" man I was put on hold. After the 3rd call I found someone that actually cared and tried to get me through to the appropriate channel but was told by her supervisor, Taakquenk, that nothing was going to happen and that she should just hang up on me. She is the only person that gave a shred of care in this story, she told me that the fact that she even told what her supervisor said is against company standards. All this while the sales man is now texting me about service. The fact that this company allows cold calls without vetting is one thing, but to send unprofessional texts while another division covers for them is unacceptable. Even now, as I type this the sales man is now harassing me. I expect an apology for this total unprofessional experience.

I've had dozens of issues, and 90% of the time they blame me. I've had them tell me I'm not supposed to port-forward for my xbox (even though you ARE supposed to, in order to get an open NAT). They've told me doing this broke the modem and I'm at fault, then hours later they called and said a line was down and they were sending someone to fix it.. They've been throttling my speed, we are paying for gig speed (gaming plan). They replaced our modem with one I can't even get into the settings so I can't use my cloud gaming pc. I only get 20MBPS now. I've been forwarding ports since I was 12 years old for gaming consoles, it says on xbox's site you need to forward ports. One of the easy ways is just to put your PC/console in DMZ mode, they've told me this breaks the modem... LOL They always blame me, it's always the customers fault. This modem they installed is 100 steps backwards for gaming, can't get into the settings, limited speeds ect, yet they call it a "upgrade"!

Switched to Grande from At&t uverse internet which cannot handle more than a few houses. Our entire lane was on it as promo's then everyone left to Grande. Prior to Youtube TV I took Internet bundled with TV with the Tivo. The base prices are amazing but Grande has the highest charges for the cable TV part. I could never understand it. It makes the bases prices bundled which sound amazing skyrocket to prices no one would pay today with Youtube TV and others. I called CS for discounts on TV they could never do anything said the price is what is with all taxes and etc. So after 4 months I dropped the TV part and never looked back. The internet part is cheap with taxes and nearly no issues. Once in a while an outage during peak times but Grande does most of the network work at 2am. CS is Texas based so easy to get issues fixed. Speed paid for is always given with no data caps.