Moss Box – Cashback, Rebates & Rewards

Needs major improvement - what a half-baked service! It won’t let you enter your size and show items in that size only - why?! You have to filter by chest size or waist size, but even then it will show jackets or trousers with sleeves that are too long/short. You should be able to enter your measurements one time and only get shown items in those sizes - I’m not growing longer arms any time soon 😅 There is no search function and jackets and trousers are in separate sections. So if I want to rent a brown suit, say, and I find a nice jacket - I have to trawl through the trousers until I find the matching set. Suits should be shown together as they are when you buy them, or at least you should be able to search for them - not trawl through manually. I couldn’t find one suitable suit with trousers and jacket in my size. Cancelled my free trial after one day - and I still feel ripped off! Nice idea, shocking application.

I’ve been using MossBox for over a year now and I have had a great experience with it. At the start I ignorantly just got the 1 box of 2 items, but realised that if you ‘return item’ on the site as soon as it’s on its way to you, it will trigger a new box being prepared and will send you 2 more, so you end up with 4 items at a time. This is useful for holidays or if you need a 3 piece outfit such as shirt, trousers, and jacket for a wedding.

I ended up breaking up with my boyfriend because of Moss Box's horrible customer service. I know it's funny. Here's the story. The concept behind Moss Box sounded perfect: rent clothes, try them on, and if you don't like them, just send them back and swap them for something else. I thought this would be a fantastic Valentine's Day gift for my then-boyfriend, especially since he tends to wear the same black shirt and had an important interview coming up. I imagined it would be a fun way for him to experiment with his style. It was a Valentines gift. And until now we haven't tried it because the gift card won't work (we emailed I think last week of Feb). It took 100+ emails to get it sorted out (that's what it felt like). Handled by multiple people and two different departments. Obviously when it got sorted out, the subscription is already like halfway through so I asked if we can get the start date moved to today. Obviously we have a mistake here as well. We waited until end of Feb to reach out but I just thought the Gift Code was invalid because that's what the website said when we tried to use it. CS said oh we can't help, it's been redeemed on Feb 16, it ends March 16. Obv it was my ex's fault. He made a typo on the email - GAMIL instead of GMAIL.COM. But I just thought CS would have been a bit more undersanding, they weren't. And then I realized - not only did my ex not get me anything on Valentines day, he actually doesn't even care about this gift I gave him. But I was just so annoyed with the lack of empathy from CS, but it also made me realize - just like Moss Box's CS - I'm probably the only one who cares. Just another example how Customer Experience can make or break a day. And for the record - I don't care about the subscription anymore. I just really wanted to laugh about this ordeal because of how funny it ended.

Don’t waste your money - clothes never come quickly enough, you’re constantly “borrowing” 2 items per day, and wasting time going back and forth to the post office, the website is horrible and doesn’t notify you, customer service is even worse. Avoid at all costs

This site is a disaster! I’m not sure who came up with the tech for the site as it’s abysmal. I am a first time user, the platform itself is new, and trying to search and be sent my selection. Unfortunately you can’t default your preference size for a search, yes you can filter but the filtering is a joke as it tries to pull across all garment types. This simply doesn’t work. Worse, I “prioritise” a matching jacket and trousers only to be sent an oversized jacket and a shirt with some markings. Takes 4 days to arrive. So I return the lot. Second order shipped is a better sized jacket…and a coat. Still no “prioritised” trousers - oh and by the way I’m paying for this service(!). The first shirt received, a black shirt had a white stain on it and you think I might want to buy that? Honestly? Moss: please up your game if you want this platform to survive. I’m pretty sure MossBoxUnlimited popped up to mop up Thread customers (Thread had some serious smart AI). In contrast this is sub-standard shoddy and a waste of my time. I’m going to give the platform another fortnight but then it’s goodbye.