Morgans Hotel Group – Cashback, Rebates & Rewards

If you dont reserve direct with the hotel they wont speak to you! I booked a Superior room through Prestigia via Trivago, but having read reviews on Trust Pilot which includes many customers turning up at hotels and finding that Prestigia had not made or paid for their booking I thought it best to check with the hotel that they had my reservation. I have tried to speak to Sanderson by: 1) Facebook Message - closed - thats understandable - advised me to email 2) Email - no response - not even an auto response to acknowledge my emails 3) The hotels online contact form - you can only use this if you have booked directly with the hotel as you need their reservation number 4) Telephone - automated - many options say they cant help and when you chose one that doesnt say they cant help, it cuts you off This is an expensive hotel and one should expect a better standard of service that this whether you booked directly with them or not!!

This place is really strange. The room was very spacious, but hardly decorated. The room was stark white with a really weird wallpapered face on one wall, that had huge eyes. It makes you a little uncomfortable, like I'm living the book, 1984 and "Big Brother is watching you." Early the first morning, the couple across the hall (In the Ike & Tina Turner Suite) had a huge knock down - drag out FIGHT. Now, I'm not blaming the hotel for that, but the walls were so thin and uninsulated, it was like the fight was in our room. I kept waiting for that announcer to come out of our kitchen with a microphone and say "Let's get ready to rumbllllllleeeee!" It took security 15 minutes to come up and check it out. The woman screamed at the man, "I'm going to kill you in your sleep", now that I think about it, they were quiet the second night... If the authorities are reading this, you know how to find me... Anyway, back on topic... thin walls... go... In another room someone was bouncing what sounded like a golf ball on the tile. Very annoying. But again, sounded like they were right in our room. The beds are 12 inches off the ground making it very awkward. We had a 2 room suite, the living room was huge, I'd say 12' x 18', all they had for furnishings were a flat screen on the wall, couch and a tiny 1' x 3' desk in the corner with a roller chair. Had some friends stop by the room for a drink and 4 had to squeeze on the couch, 1 in the desk chair and the other had to get a kitchen chair. The staff was very nice, but a little incompetent. Had to call several times to get my reservations straightened out. We were there for a conference, and we got a "special rate" which turned out to be more than the standard rate. In fact, I cancelled my group rate room and ended up getting a suite for $1 LESS per night. I'd skip this place, it needs a lot of improvement in the area of furnishings and training. The positives - The view was a 5 so was the pool. This hotel could be great, but it's not.