Moleskine – Cashback, Rebates & Rewards

Really poor, wanted to return a wrong item and no contact back from Moleskine after sending 2 messages via the online contact form. Do not order from them!!!

This company is absolutely hopeless at online business. If you love the diaries (like I do), buy them from a shop and not online. Moleskine can't seem to deliver to the UK in less than a month, their customer service people rarely respond to queries and when they do, they fob you off with incorrect information. I don't understand why this company seeks to damage the brand of their fundamentally good product with such a terrible online service. If the product was rubbish I wouldn't bother writing this review because I wouldn't care, but the diaries are actually great and this makes it incredibly annoying that it feels like I've been ripped off just because I ordered it online. I also feel like an idiot for doing it three years in a row, although for the last two years the diary actually turned up, after a lot of prodding. I'll buy a different diary next year - Goodbye forever, Moleskin - but am anticipating spending the next few months chasing a refund.

Versuche schon seit Tagen, einen Rucksack zurückzusenden, erhalte jedoch keine Antwort. Stattdessen erhalte ich lediglich standardisierte E-Mails, in denen versprochen wird, dass man sich innerhalb von 24 Stunden bei mir melden wird. Das ist Kundenbetrug in meinen Augen. Auf der einen Seite wird von mir erwartet, dass Retouren über das Kundencenter abgewickelt werden, auf der anderen Seite antwortet das Kundencenter nicht. Was kann/soll ich nun tun?

i cant believe i didnt read this. i decided to buy directly from moleskin website thinking id have more choice but should have ordered through amazon! no diary , no emial and no number to speak to anyone. finally let me submit a contact form but seeing these reviews im concerned... if i cant get a review i think we need to speak to moleskin suppliers to not sell an item from a company that is potentially fraudelent on line!!!

Aggiornamento di oggi 29 gennaio, solo dopo aver mandato anche una pec, e segnalato anche sui social il totale disservizio hanno confermato di aver cancellato l’ordine e hanno provveduto ad emettere un rimborso! Pessimo! Incredibile davvero, Completano l’ordine, prendono i soldi e poi lo cancellano e spariscono!! Vergognoso atteggiamento, completano un ordine, incassano i soldi, mi arriva la ricevuta e poi nessuna notizia. Scrivo tutti i giorni da una settimana e non mi rispondono, ho poi scoperto che hanno arbitrariamente cancellato il mio ordine ma nè mi hanno avvisato del perché e soprattutto NON MI HANNO RESTITUITO I SOLDI! C’è un nome per questo atteggiamento, FRODE!!!!aspetto questo fine settimana poi farò denuncia!!!