Mens Tuxedo Usa – Cashback, Rebates & Rewards

Where do I begin? They charged me $45 for two day delivery. I got one of the suits on the second day and the second one I had to call about and got it late, of course no refund on the $45 day charge for the 2 day delivery. They sent me emails saying call this customer service number and after 10 tries they said each time that they were too busy each time and I got hung up on. They emailed me that there was a 30% restocking fee even though the website says 100% moneyback guarantee. Then they said on the return website that it’s a 20% restock fee! I received emails from two separate company names - MensUSAMenswear AND Mens Tuxedo USA. Very confusing as to who I bought the merchandise from! The suit is cheap and see-through. The website said the waistline was expandable and it was not and had to have it tailored - more money! I sent them an email since that is the only way to communicate with them that I wanted to return one of the suits and they responded with "we will give you a $50 dollar credit". Horrible , horrible experience. They delayed the order because they wanted to know why I was ordering two of the same. They must have 0 people in customer service because phone calls do not go through and emails take forever and short and make no sense. Who are these people? SCAMMERS that should be investigated! Please spare yourself the frustration and go elsewhere. I could go on and on. Bad, bad, bad experience!

Late arriving and just in general a bad experience. I now need to forfeit 20% of the purchase price as an item restocking fee due to their poor shipping speed! AVOID AT ALL COST!!!!

This was the worst experience trying to purchase suits. The customer service is basically nonexistent...all communication takes place via email with a wait period between emails, up to 14 days! Returning or exchanging a suit is horrific! We learned that what you think you're buying based on a picture and color isn't necessarily what you'll receive. We ordered a 3 piece vested light tan suit and received a 2 piece beige suit. The company argued that they pull suits from their wearhouse and give you what they have based on the size you order. So, if they don't have a light tan 3 piece vested suit in your size, they send you the closest alternative WITHOUT LETTING YOU KNOW! And then they try to bribe you to keep the suit for a credit of $30! To send the suit back, you pay. It cost me $21.56 to mail ground USPS. This doesn't include their hidden reshipping fee ($25) to get the suit you originally ordered. Save yourself money and grief and run from this company!!

I received the Toby Maguire Gatsby suit in record time. Ordered on a Sat Eve, arrived the next Wednesday (LA to Tucson). I was concerned all day Monday (sent an e-mail that night) and Tuesday morning that its FedEx status was "label printed" but not picked up. Then I read these terrible reviews and called them and got the seemingly dated "nobody is here/COVID" recording. I was relived late Tuesday afternoon when I got a response from MTUSA, although they just gave me the tracking number again. But then when I looked it up it was "arrived in Phoenix to be delivered Wednesday mid day" And so it was. Nice fit, spot-on herringbone, good approximate color. Design exactly as in picture, except it doesn't have the wide lapels.

We received our tuxedo pants and they unfortunatly had several moths holes. I wrote the company and within an hour they had refunded our account since we had to rush out to get a new pair. I thought their customer service was very responsive