Massdrop.com – Cashback, Rebates & Rewards

I believe Massdrop (or Drop) used to have bad shipping times. However, they have improved significantly lately, using decent shipping methods over eco oversea transport (which takes more than 20 days). My latest order took 7-10 days to deliver internationally Not to mention their customer support, very friendly and supportive, one of the best in my experience. Thank you for your support David Querubin :)

Had a pair of headphones failing. It was a snap with DROP's customer service. David Querubin (Drop Community Support) was incredibly helpful and was quick to respond. Would recommend them for anyone who is an audiophile.

Crystal was very patient in helping me finally sort out a problem with a non delivered product from last year that, frankly, I was losing hope of ever being solved. She made it happen. Not all heroes wear capes. Thanks for the great job!

Contrary to other UK customers I had a great experience with drop. Before you buy any higher end audio stuff from drop you have to understand how they operate. They buy in bulk from the manufacturer who in turn ships to their warehouse for distribution once enough orders have been gained. My product was a pair of drop branded Sennheiser headphones who they work in conjunction with to produce very good headphones at a fraction of the retail price you would pay in the shops if they were available. They are not available in shops so you order through drop who inform you of an approximate dispatch date. My approximate dispatch date was about three weeks after I'd ordered and paid for the headphones, which was fine as I knew I was getting an absolute bargain. That was extended by a week as they needed more orders receive the goods from the manufacturer to fulfil the dispatch, which again was fine as I knew I was getting an absolute bargain. The headphones were dispatched a week after the initial approximate dispatch date as promised and I received them today. They took five days from dispatch in the USA to get to me in the UK which I think is pretty good going. Communication from drop was excellent and kept me informed of what was happening throughout the process and the tracking information was fantastic. The headphones themselves are brilliant, cost me $170 including shipping and are equivalent to a pair of Sennheiser that would cost £450 -£500 in the UK. So far I've not had notice to pay import duty (which I was expecting), but even if I do they are still an absolute bargain. Do a little research before buying from drop and you can't go wrong. Thank you drop.

Pre-ordered a middle priced watch and it was sent to me on time. So far, everything looked good. But until today I bought just one item from them. Probably I was lucky that everything went smooth and without any problems. But after reading the majority of comments, I would not order expensive goods from them.