Magazines Direct – Cashback, Rebates & Rewards

I have had a subscription with this company for a few years and never had an issue with them. I have recently moved house, however, I didn't update my address in time so my magazine went to my old address. I called them up and spoke to Sandra, who explained error to me, checked what stock they had left and reissued the missing issue for me. Great service and happy to continue my custom with them.

Good service. I ordered the story of arsenal by FourFourFour Two and received it in a couple of days.

FINAL EDIT: Changing the rating to 4/5. The issue came, finally, and judging by the stamps on the package Magazines Direct had nothing to do with such long delivery. It took 10 business days for the magazine to arrive in Poland and then it took almost the whole month for the Polish Post Service to deliver it. Still, I cannot put 5/5 anyway due to the lack of ability to track your package and no customer account for single orders. EDIT #3: 29 business days after creating my order - and nothing arrived. No contact from the company. Will never order from them again and I highly advise others not do it. Burning your hard-earned money would make more sense than buying magazines here. EDIT #2: 19 business days after creating my order I still haven't received the magazine. Will continue to wait and will update this review if it ever arrives. If I knew it would be like this I would just buy it from my local retailer for a higher price instead of missing on the issue completely. EDIT #1: the day after review was posted I got the answer to my email. Support told me that the issue was already shipped and I should allow 10-15 days since order placement for it to come. We'll see. Still strange that I haven't gotten any order confirmation email, though. Well, I've tried. I really like Retro Gamer magazine and wanted to subscribe to it, but after reading reviews here I thought that I should try to order a single issue first, see how it will be handled. After all, 10 euro is not 150. Of course, nothing good came out of it. First of all, they have the possibility to track your subscription, ok, but there is no way to track your orders of single issues. You get an email with your order number and that's it. With any other question you have to contact them directly, as their store has no customer profile feature. In 2024. No customer profile. Anyway, I've placed my order on November 2nd and all I got was the email with my order number, which was NOT even the order confirmation email. It just said that I should wait for the order confirmation email to come with delivery details. This second email still haven't arrived two weeks later. I've written to support - with no response after two days. Naturally, I won't bother to ask for a refund and I don't expect this magazine to ever be delivered. If it comes - I will update this review. If you don't see the update it means this day never came. Completely incompetent business. How they stay afloat in 2024 is a big question, unless it's the conscious scam.

I was concerned about my ability to cancel a subscription based on the poor reviews I saw here. But my experience was just the opposite. Within an hour of my sending a cancelation request, I had confirmation that my subscription was cancelled. Excellent customer service!

I ordered a METAL HAMMER issue on a website, and it was my first experience with that website. The delivery to Germany took 4 weeks, and despite that there was only sheer plastic wrapping the item was not damaged. It would be better if there was some email about the shipping in addition to the order confirmation, to ensure that the order was sent. But overall I have nothing to complain about, and will definitely order there again.