Amika UK – Cashback, Rebates & Rewards

After much research I decided to buy an Amika styler, even though the American reviews on the brush were pretty bad, (should have listened to my gut) anyway I purchased through Cult beauty in Feb and when the brush arrived I completed an online warranty with Amika. Fast forward to the 3rd Sept when the brush stopped working, blue light, nothing else, it had gone from styler to brick. So I contacted Amika and from that point on I've just been jumping through a series of hoops - it's been an absolute circus. On filling out the requested linked online form asking for proof of purchase details + photo's, I thought it would be a simple repair or replacement.... easy - it wasnt. Initially I was advised to contact Cult Beauty even though I explained it was a manufacturing warranty and was over 30 days. At this stage I didn't worry because I naively thought that having a warranty covered you, and it possibly does if you deal with a good company, loveamika.co.uk is anything but. After some online chats, phone calls and emails, each one being answered with the same generic polite promise to 'look into that for you' and nothing moving forward, I'm at a loss. Conclusion? - I've lost weeks of fretting! It's an expensive lesson but if there's a positive to be had, it's do your research and should it happen to be the brand 'loveamika' listen to your gut and look elsewhere, I didn't and wish I had a time machine.