Lively Root (US) – Cashback, Rebates & Rewards

We bought a Thai monstera and just couldn’t believe how large and healthy it was when it arrived. It was beautifully packaged and honestly worth every penny. We are thinking about ordering another one.

I've purchased plants from them a few times in the past year. All as expected.

Plants arrive packaged perfectly. Healthiest plants I’ve ever received online and I purchase online every 1-2 months. I’ve purchased from many different companies and this is the best. On top of BEAUTIFUL plants, the customer service in outstanding. I get a reply at most within 1-2 days. They understand costumers come first and have done everything to assist me. Any damage to plants was clearly due to shipping and I’ve received credit, replacements and refunds. I’ve purchased 6 plants so far and will continue to only purchase from lively roots

I placed 2 orders with Lively Root for my mother's bday- a subscription to a rare plant club and 4 african violets. Everything arrived quickly and the packaging is the best i've ever seen for shipped live plants (I order many plants/flowers online). The violets were big and healthy- they all looked great- except for 1. It looked like shipping just shocked it too much- which happens. I emailed customer service just to let them know that I wasn't sure we could save one of the plants- nothing more. I planned to keep them updated and if it died, I would reach out. They got back with me in less than 24 hours and refunded me for the 1 shocked plant. Their service all around has been of the highest quality- I will certainly be ordering more from Lively Root!

I had to cancel an order at the very last minute, after the shipping label had been created and the order was about to be given to Fedex. Lively Root customer service jumped on my request and had the order removed before it was on the truck -- and processed an immediate refund. What better service could you ask?