LITELOK – Coupons, Promo Codes & Special Offers (0)

I ordered in the beginning of the time frame and shipping would start in april. Now we are may 9th and still no update. I mailed to ask order status but no reply yet. They have a communication problem and don't seem to take customers serious. I'm sad to see it this way. They responded to my phonecall. Hopefully the locks are on its way soon (as promised). Update : they arrived 15may. 4 months but I must say worth the wait !

Hey Litelok, where's my X3? Pre-ordered back in November 2022 for a Feb 2023 delivery. Well here we are at the end of Feb and still no lock. A status update would be appreciated.

This is a follow-up to my initial review regarding confusion over the keying of a LITELOK GO FLEXI-U combo vs twin. Please be aware that only the twin has both locks keyed the same. The combo has a different key for each lock. I do not believe this is adequately explained in the product description or FAQ. Thankfully, Customer Service was very gracious in helping me out with the confusion, so I'm adding a star for excellent service.

I haven‘t received my items yet, which I would understand if I got an explanation, but there is no answer to my mails. I really want my Money back! I have received my loks and they are much better than the communication. Maybe Litelok should write that shipping takes a while to prevent these misunderstandings.

I have been very pleased with my Litelok but after a while it developed a fault. Phil at Litelok talked me through the issues. He then sent replacement locks. Service was friendly, prompt and efficient. I am very impressed with the excellent service I received. Highly recommended.