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I didn’t realize that the 2 chandeliers I ordered were much too large for my space. My house building faced setbacks and when I tried to return them and buy something smaller, Lighttrends would not let me return them because it had been over 30 days (89 days since I ordered them). I will do business with another company.

Be prepared for terrible service if anything is defective. I purchased a gorgeous and expensive Arteriors bar cabinet thru Light Trends. It arrived reeking of diesel fuel and had moisture and ice inside. The moisture "wept" for hours. Learned their free delivery amounts to letting it side outside until they can dump it at your door. Sent photos of moisture/ice and a replacement is coming but we have to repackage and deliver it 6 floors and the replacement is just getting dumped. A luxury furniture company should not operate this way.

I have placed several orders with Lighttrends now. Very happy! I am a designer. They do accept back orders which helps since it seems everything my clients wants is back ordered. The items then ship direct from the factories-great service! I did recently receive a damaged lamp. Lighttrends requested photos and then the lamp was replaced in about a week. I do prefer the live chat help from them as it is goes very late in the evening and as a designer I often work late. Always expert help online--not like the big chains where support is clueless.

Do not shop at Light Trends.com before you think about buying from them, go on their site. Try and use telephone number, Live Chat, or email chat. You will find out Lighttrends does not respond. My order number 18362 has items never delivered. My order cost $5100.00 dollars. Lighttrend just gave me no other chose, but to dispute the charges. Maybe now they might think about having better customer service.

It can be difficult to return products. If you're not absolutely certain you are going to love what you order, then I'd suggest ordering it somewhere else.