LEVEL8 – Cashback, Rebates & Rewards

My case fell apart after a handful of uses not abroad only uk Customer service no response only brought in September very disappointed

Terrible customer service. Paid for a black Friday promo of 3 bags ($400) this was November 17th 2022. It's now 21st of November and they're saying it's out of stock until end of the year, but it's in stock on Amazon and the reason they can't use that stock is because the sales teams have different KPIs. But can cancel the order and order from Amazon if I want (although it's more expensive on amazon in the US + it's not available on EU amazon. Useless company

The product itself is fine, at least of what I saw when it arrived. The size was not what I expected and after contacting customer service for a return address, first they offered me 20$ discount for keeping it. I replied that I would prefer sending it back and I never got an answer.

One of the highest quality of products. Even I had a damage issue with my ordered luggage, the customer service was reacted immediately and did amazing action and support, in order to maintenance my satisfaction. Only this brand is our friend when we are traveling. The luggages are very light and nice quality, colors, material. Thank you for everything so far.

I wish I could review the product, but sadly can only speak to the lack of customer service or meeting its advertised timeframe for shipping. The ordering process was simple and with the overwhelmingly positive reviews online linked from Amazon, it seemed like a worthwhile experiment. I waited one week before contacting the company about missing the advertised shipping window and was initially told the logistics company had not provided level8 with the correct information. This answer seemed suspect at best. Later that day I received an e-mail stating that because of the region the product was ordered in there would be delays, and a subsequent e-mail saying there would be more information within 24-48hrs (which was not accurate) The product was ordered in Spain and specifically said "in stock for delivery to EU / UK". Now 10 days have passed and I've asked to cancel the order and await a reply. The e-mails received so far feel like half form-letter and half translation app. Different parts of the messages feature different phrasing, typeface, and color. Despite the claim on the company's website that "LEVEL8 is an NYC-born brand for luggage and bag" A look at the New York State business directory lists Level 8 Group Corp as a foreign business. If you get away from the Amazon reviews, you discover more experiences similar to mine.