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I reviewed Leisureguard on 26th May with one star due to lack of response when trying to claim on hire car accident insurance. Following the review, they contacted me to advise that AXA deal with the claims. I contacted them and am pleased to advise that payment has been made. Things do go wrong but ok if are put right.

Leisure guard receive some terrible reviews on Trust Pilot but you can only speak as you find. This morning I made two calls to Leisure guard in relation to buying travel insurance. On the first occasion there was a painfully long 7 second delay between England and Durban so I curtailed the call. I then tried to book holiday insurance through another company but was met with an unpleasant call handler somewhere in Britain. On returning to Leisure guard the delay to Durban had gone and my holiday insurance booking was handled by a lovely woman called Neliswa. She was bright , happy, helpful and with a personable nature. She is a credit to the company.

Really easy to sort a policy. I ended up not using it and asked for a refund - I got a couple of differing responses, but ultimately they agreed to do so, and the money came through pretty much immediately.

Once again had to cancel travel insurance due to covid and this company are fantastic in changing the dates and destination. Give them a go, trust me, 0100% recommended

Lorraine Morris contacted me re my last review and all I can say is first class customer service. She solved my problem efficiently and professionally. Leisure guard you have a gem member of team!! More than happy with the outcome and really restored my faith in this company, many many thanks again will use again