La Prairie – Cashback, Rebates & Rewards

Just reviewing caviar luxe eye creme , absolute waste of money, zero hydration, no idea why its so pricey, not to mention products are overpriced

Well before writing about my experience, I have just read the other reviews. It’s disturbing to say the least. I doubt I will ever be buying from this company after those reviews. Anyhow back to what I was going to say. I did experience a wonderful complimentary facial using Le Prarie in Harrods but I now know this experience is all Harrods and not Le Prarie. Following this experience I was in John Lewis Bluewater Shopping Centre in Kent a couple of Sunday's ago and they have a Le Prarie counter there. I started talking to the Le Prarie staff member about the products when a John Lewis staff member came over with a customer and asked this Le Prarie staff member to help this customer. I was promptly left and left waiting for over 10 minutes whilst she continued to serve the other customer. I left the store. 1) did I look the part? considering their products start at over £400 for the cavier serum and 2) did she believe I had a facial at Harrods as she said facials start at £500 I do have proof of the facial as I have an email from Cindy Wong at Harrods showing the products she had used. I informed Le Prarie customer services and they acknowledged my complaint and Tatyana said she was looking into it. It’s now 8th February and still no reply. Told them to look at the cctv from John Lewis as proof. Morale of the story -you don’t have to be dressed up to the nines to be able to afford a £400+ product however their loss they are not the only facial brand on the market. Bad publicity is like a domino effect or perhaps they only want rich people wearing their products !

ho acquistato su e-commerce. spedizione veloce e pacco perfetto. Ma i prodotti lasciano un pò a desiderare. pensavo meglio dato il prezzo.

Let down badly by UPS. Online customer service I have found to be great, on the phone always very pleasant and helpful, apologetic for any setbacks. These setbacks being because of UPS, always delayed delivery, no confirmation of delivery date, the usual. I am stunned that such a prestige, luxury brand is now contracting it's UK delivery services through one of the worst courier companies, it reflects back on to them. What should be a pleasurable experience ends up ruined. Not the fault of la prairie themselves, but they need to change courier company.

They lost my package in transit which I paid for 11 days ago and refuse to refund me for $3,500 dollars. I will never La Prairie again.