Krakatau – Cashback, Rebates & Rewards

Don't buy this products if you want to be safe and not wet. In the discription it said waterproof till 11000m h2o but my other jackets that coust 20 euro are more water repalant or resistant or whatever you want to call it. I ouwn a Maium and they give waranty till 5000 m h2 o and its 2 time cheaper and i have never been wet for 2 years. Krakatau jacket is expencive but low quality product. I bay it from JHP Fashon and after i was waiting for more then 2 weeks this is what they replay- This type of jacket is not waterproof (or water-resistant as your customer calls it), but the fabric has a “water-repellent coating”. What is actually harmful is that the fabric is treated with a spray that repels water. However, this does not mean that the jacket is waterproof. The stated “water resistance” of 11,000 mm H₂O means that it can withstand a light rain shower. The coating will continue to retain water up to a certain point, but it will stop at some point. In any case, the strength of the coating will decrease over time, and it will always have to be treated again after washing.

Great response from customer services. Purchased a Krakatau Parka. Forgot (my fould) 10% discount voucher. Sent email to CS with copy of my 10% discount, within 2 working days received confirmation back and on third day credit on credit card :)

Awesome outerwear brand that exceeded my expectations! Great quality to price ratio with exceptional style. But most importantly one of the best customer service support that I’ve ever dealt with. If there is any issue with your order, rest assured you will be well taken care of. Special thanks to Carlota who doesn’t leave the case until the client is fully satisfied! Definitely will be ordering more from Krakatau because every single piece they make is amazing!

Ordered my Snorkel parka, and quite happy with it! It's warm without being too bulky and is functional with tons of well placed and roomy pockets. You can tell the design is well thought of. One thing to note is that the jacket runs REALLY big. I am usually an M/L and got this jacket first in M, and it was absolutely huge, so I exchanged it for an S. I believe their size chart on their website is not correct, because the measurements of the model doesn't match the size he should be wearing (based on the chart). Fixing this would be helpful! Customer service can be improved, as after a week of returning, I got no response from them. When I called CS, they sent it immediately - seems like they had forgot about it until then. However they were really helpful when speaking with them.

Es ropa de calidad, abrigada, muy ligera y de buen diseño. Tuve que cambiar una parka y el envío lo pagué yo, pero merece la pena; del modelo que elegí sólo puedo quejarme de que la capucha es inmensa!