KitchenAid AU – Cashback, Rebates & Rewards

Worst customer service ever. I cannot find words to describe the total absence of customer support from Kitchenaid. Thankfully, the particular product in this instance is only some measuring cups that have all cracked with little use and no abuse. I rang the customer support line, who gave me the email address to write to (customercare[at]greenpan.com.au) - 'The Cookware Company'. I got an automated acknowledgement to say they got my email and never any further response or contact. I followed up several times with the same result. I contacted one of the other 'customer service' addresses who told me to contact the same place and when I explained that I had no response the suggested another. I eventually got someone to reply who sought further details and then never replied to me again (customercareeu[at]lifetimebrands.com). This has gone on for many months now and I've got nothing. Thankfully my expensive Kitchenaid products have not broken down, but I fear the day they do. Worst customer service ever.

Ordered an ice cream bowl and accessories via Amazon. Amazon because I was given a gift card. 4 months after receiving it the bowl leaked blue fluid from a crack on the base. Contacted Kitchen Aid who dismissed me very rudely because I had not bought it from them. Never ever buy anything from Kitchen Aid. You are not treated like a customer should be.

Wife ordered an appliance in mid December. Subsequently received an advice that it was given to Aust Post on 27 December. She rang Kitchenaid on 16 January (on hold for 40 minutes!) to advise no item received. Customer Service advised that it will be monitored and if they see that it is not received here by 19 January they will despatch another appliance. It is now 25 January - NO APPLIANCE, NO COMMUNICATION FROM KITCHENAID - REALLY POOR SERVICE!! She has rung them 3 times - got a different person and a different story each time.

Bad customer service and sent to wrong address when it finally did get sent I called twice to find out where my order was, had to wait over an hour on the phone for the lady to say ‘I don’t work in that department’ to me asking if she can work out where it is after 3 and a half weeks of waiting. She was rude and rather unhelpful.

I ordered a food processor from kitchenaid.com.au (the 13 cup food processor, kfp1319). During the order process I was informed that it would be delayed 1-3 business days but they posted express and it came through fine. Support was exceptional as well. During my call to get some issues sorted I noticed in my account (shopping through shopping.com and directly on website was mixed up) the support personnel was courteous, helpful and effective. Looking forward to shop again in future at KitchenAid Australia.