Kathmandu AU – Coupons, Promo Codes & Special Offers (0)

Disappointment with pricing and customer service I am writing to express my frustration with a recent experience at your store. On 7th October, we purchased a Retreat 280 tent for NZD 950. Before buying, we specifically asked the sales assistant if there were any upcoming discounts on this item. We were told there would be none, so we went ahead with the purchase. However, just three days later, we discovered the same tent was discounted to NZD 769. As loyal Kathmandu customers, we were shocked and disappointed, especially since we made the effort to confirm pricing ahead of time. When we contacted customer service, we were informed that nothing could be done to address our concern. We value the quality of Kathmandu products and have shopped with you regularly. However, this experience has left us feeling frustrated and disappointed. We hope you will take this feedback seriously and consider providing a solution that reflects Kathmandu’s commitment to customer satisfaction. Dean Freeman

My experience in store was rather good actually, with a lovely staff member helping me out. This review is more directed at the company itself as they appear to have articles of clothing on hefty $200 discounts only if you sign up to be a member. I find this tactic to be a rather dirty way of enforcing people to sign up with companies loyalty schemes.

Disappointed with purchase of this travel bag intended for many trips overseas, BUT after just one trip, would return it if I could. It's an unstable swiveler when packed with even just 12-15kg - given even the smallest turn it swivels on the handle. Also the (only two) wheels are too small for the size of the bag and this dosn't help. Highly recommend you do not purchase. I'll be looking for a better option from another company!

Love shopping their Bottles, T shirts and Rain Wear Jackets from them....either via Newmarket Store or via Store in Henderson or via Click and Collect.... All of my experiences have been 5 stars.

Mid January 2021. Purchased two items online for click and collect from the Timaru store. Items arrived 4 working days later, which is more than acceptable given the holiday period and delays due to covid. Was promptly advised of arrival and of the procedure to collect. Helpful staff, really easy process.