Jiffy – Coupons, Promo Codes & Special Offers (0)

This company takes 20% of the contract between you and the customer. It threatens and coerced contractors on the back end. And threatens them to keep quiet about the 20% markup they force. It also pretends it is a General Contractor that has a right to the customer and plays that as a down right lie. As it is simply a lead service and payment service provider. It makes up bad reviews on contractors to kick them off their platform. It is a matter of time before class actions and lawsuits bring these corporate demons down. If you a lawyer look into them.

Terrible and inflexible customer service. They used to offer ice melter buckets throughout the entire winter. Now, they only offer them at certain times. They claim to send out emails about it that do not always get received, even when their flawed system says that they were. I can attest that I never received any of these emails. Regardless, their inflexibility is really not good customer service. They do not care about the convenience of their customers. They are only looking to make things easier for themselves. Then they shut down the conversation and ignore you instead of perhaps finding alternative ways to make the customer satisfied. Customer satisfaction is not their priority. It's a shame as now we have to go spend more money to get ice melter elsewhere when it would have been free due to our Jiffy+ membership (which we've had for years and will be cancelling if Jiffy continues to refuse to do the right thing). Rosita claims the promotion has ended but it's hardly a promotion if their customers don't actually get the emails. But I must be a liar. Now they've gone and cancelled my subscription before I actually asked them to do this. I guess that's the easy way out for them. They don't want to actually work toward finding a resolution. I would suggest that if you are looking for a company that provides good customer service and is willing to show flexibility, that you look elsewhere. To respond to the Jiffy owner's reply: I did not have a conversation with their team. I had Rosita implying that I was a liar and making baseless claims followed by fake empathy. Then she just started ignoring me. Your resolution was to refund me money (and that's fine) but you didn't ask before you CANCELLED my account. I had said that I might have to. I didn't say to actually cancel it. In addition, I had credit on my account. That credit is now gone. Where did it go? You are unwilling to acknowledge that the error may have been on your end. This is the SECOND time that this has happened this year. The first time, you did the right thing and got ice melter delivered to my house. This time, you adamantly refuse. I did not receive the email and Jiffy made no effort to ensure that I did this time, given the trouble I had during their first promotional window. TERRIBLE CUSTOMER SERVICE. And now they have blocked me from chatting with them on their app proving that they are unwilling to have a conversation. They keep saying the same thing a conversation. They are unwilling to address my concerns at all. Not a good look.

Horrible. Never sign up as a customet or pro. A waste of your time

I came in for help with a headlight, which I didn't know they did and one of the guys who worked there named Mark was very courteous kind and helpful

Im a Jiffy Pro and I love the service. As long as your being transparent with clients its a great way to stay busy during slower times. Great customer service team to help out when Pros have issues and the app is very easy to use. Highly recommend to professionals looking to grow their business. Plus the service fee is a write-off during tax season!