Iron Studios – Cashback, Rebates & Rewards

This is the worst company I have dealt with. I ordered an item in at the end of November for a Christmas gift . When wrapping before Christmas , I noticed it was not the right item . I emailed costumer service and they replied they would look into it. A month later, no follow up so I emailed again. The response was I received the correct item. Then the same day I received another email stating I indeed had the wrong item. They asked me to send the item back and that they would send the correct one . If I send the the item back, I will probably never hear from them again . Do not spend your money here. Bad costumer service.

I ordered a statue, stock was ok and also paid money for a preorder item. I am from europe,so i thought it will be a good idea to order at iron studios europe, and till the end i didnt know how much shipping costs they will calculate or from where they will send items. in the end it was an enourmous amount. after one month without no change in delivery status i asked them whats going on. This is when they told me, there was an error in their system, the statue isnt available anymore, i will get my money back, after that i never heard anything from them, after numerous trys to contact them, because there was no refund at all. Gladly i paid them with paypal and after complaining there i finally got my money back. Keep your fingers away from this fishy, strange company

I bought a She-Ra statue which arrived with a stain on her forehead under the tiara. They refuse to fix it or send a replacement which is what they should do with a resine statue this expensive. Never again I’ll buy from them.

To run away, you place an order, a month after no news. Yet the site states that the order is still in progress. You call customer service by e-mail to ask them for explanations and they say "no, no, do not worry the order is taken into account and I am running" Be careful, they sometimes take a week to answer you or forget you too. Ask you again to check (because the status of the order still does not change while the delivery date has expired) they tell you in the end " ah mince a bug. We’ll give you your money back. See you soon" What did I win? Nothing, I lost time (more than a month almost 2 months), the figurine I wanted is no longer available.et I had to do their work for them and report a problem on my order myself otherwise I could wait long. Customer service is nil and worthless. Are not merchant and hope you will still buy from them. So for me it’s over, worst seller ever. I do not recommend buying on this site. Run poor fool.

Je moet er soms wel een tijdje op wachten omdat ze het van ver verzenden (Portugal volgens mij), maar de kwaliteit is wel consistent goed. Ik heb een aantal 1:10 beeldjes van ze.